Marissa Roche
Bradford,Canada
Summary
Human Resources professional with deep expertise in employee relations, talent management, and organizational development. Known for fostering collaborative environments and driving impactful HR initiatives. Strong communicator with knack for adapting to evolving business needs. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Sienna Senior Living
12.2023 - Current
- Coached managers on best practices for effective management of their teams.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Collaborated with senior leadership to develop strategic plans to support business objectives.
- Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
- Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
- Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
- Advised supervisors on appropriate disciplinary action according to company policy when necessary.
- Provided guidance on labor relations matters such as collective bargaining agreements and union negotiations.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
Human Resources Manager
Alpa Roof Trusses
03.2022 - 11.2023
- Developed and implemented recruitment strategies to attract qualified candidates.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Human Resources Manager
Farm Boy
09.2019 - 03.2022
- Coordinated comprehensive onboarding and payroll for a workforce of more than 400 employees through ADP
- Organized orientation sessions for new hires and provided them with onboarding information.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Learning and Development Specialist and Store Manager
Michael Kors
05.2016 - 09.2019
- Developed and facilitated learning programs to ensure the professional development of employees.
- Conducted assessments, surveys and interviews to identify training needs and develop appropriate courses.
- Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities.
- Organized virtual workshops and webinars to enhance staff knowledge on specific topics.
- Managed the Learning Management System including user profiles, course catalogs and reporting functions.
- Collaborated with subject matter experts to create content for e-learning courses.
Store Manager
Starbucks
01.2014 - 05.2016
- Established customer service standards and monitored staff compliance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Recruited, trained and supervised new employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Scheduled shift rotations for staff in order to maximize efficiency and productivity.
Multi Component Manager
Aramark Durham College
01.2012 - 01.2014
- Plan and devise work schedules based on availabilities and budgets
- Recruit, onboard and train new employees for all 3 campuses (Pickering, Whitby, and Oshawa)
- Monitoring ordering supplies, conducting inventory and audits
- Implementing marketing strategies that appeal to students
- Completed deposits and other paperwork including inventory, ordering, safe audits, etc
- Administrative tasks including Payroll, benefits coordination, and sales trackers
Education
Bachelor of Business Administration - Specialist in Human Resources, Major in Political Science, Minor in Psychology
University of Toronto
05.2013
Skills
- Strategic Planning
- Coaching leadership
- Managing employee relations
- Improving employee engagement
- Succession Planning
- Diversity and inclusion
- HR policies development
- Employee retention
Certification
- Diversity Equity and Inclusion Certificate
- Labour Relations Certificate
- Emotional Intelligence Coaching Certification
Timeline
Human Resources Business Partner
Sienna Senior Living
12.2023 - Current
Human Resources Manager
Alpa Roof Trusses
03.2022 - 11.2023
Human Resources Manager
Farm Boy
09.2019 - 03.2022
Learning and Development Specialist and Store Manager
Michael Kors
05.2016 - 09.2019
Store Manager
Starbucks
01.2014 - 05.2016
Multi Component Manager
Aramark Durham College
01.2012 - 01.2014
Bachelor of Business Administration - Specialist in Human Resources, Major in Political Science, Minor in Psychology
University of Toronto
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