Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Marissa Roche

Bradford,Canada

Summary

Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Dynamic and results-oriented, complex problem-solver and talented communicator with focused mindset.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Human Resources Business Partner

Sienna Senior Living
Markham, Ontario
12.2023 - Current
  • Assisted in the development of succession planning initiatives for key positions within the organization.
  • Coached managers on best practices for effective management of their teams.
  • Collaborated with senior leadership to develop strategic plans to support business objectives.
  • Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
  • Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
  • Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
  • Advised supervisors on appropriate disciplinary action according to company policy when necessary.
  • Provided guidance on labor relations matters such as collective bargaining agreements and union negotiations.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.

Human Resources Manager

Alpa Roof Trusses
03.2022 - 11.2023
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Created job postings, tracked applicants and maintained applicant database.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.

Human Resources Manager

Farm Boy
09.2019 - 03.2022
  • Coordinated comprehensive onboarding and payroll for a workforce of more than 400 employees through ADP
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.

Learning and Development Specialist and Store Manager

Michael Kors
05.2016 - 09.2019
  • Developed and facilitated learning programs to ensure the professional development of employees.
  • Conducted assessments, surveys and interviews to identify training needs and develop appropriate courses.
  • Created lesson plans, course materials, job aids, presentations, videos and other resources for learning activities.
  • Organized virtual workshops and webinars to enhance staff knowledge on specific topics.
  • Managed the Learning Management System including user profiles, course catalogs and reporting functions.
  • Collaborated with subject matter experts to create content for e-learning courses.

Store Manager

Starbucks
Newmarket, Ontario
01.2014 - 05.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Maintained accurate records of employee performance reviews.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Scheduled shift rotations for staff in order to maximize efficiency and productivity.

Multi Component Manager

Aramark Durham College
01.2012 - 01.2014
  • Plan and devise work schedules based on availabilities and budgets
  • Recruit, onboard and train new employees for all 3 campuses (Pickering, Whitby, and Oshawa)
  • Monitoring ordering supplies, conducting inventory and audits
  • Implementing marketing strategies that appeal to students
  • Completed deposits and other paperwork including inventory, ordering, safe audits, etc
  • Communicated with higher management to report daily sales and usage
  • Administrative tasks including Payroll, benefits coordination, and sales trackers

Education

Bachelor of Business Administration - Specialist in Human Resources, Major in Political Science, Minor in Psychology

University of Toronto
05.2013

Skills

  • Strategic Planning
  • Coaching leadership
  • Managing employee relations
  • Improving employee engagement
  • Succession Planning
  • Workforce diversity

Certification

  • SHRM
  • Diversity Equity and Inclusion Certificate
  • Labour Relations Certificate

Timeline

Human Resources Business Partner

Sienna Senior Living
12.2023 - Current

Human Resources Manager

Alpa Roof Trusses
03.2022 - 11.2023

Human Resources Manager

Farm Boy
09.2019 - 03.2022

Learning and Development Specialist and Store Manager

Michael Kors
05.2016 - 09.2019

Store Manager

Starbucks
01.2014 - 05.2016

Multi Component Manager

Aramark Durham College
01.2012 - 01.2014

Bachelor of Business Administration - Specialist in Human Resources, Major in Political Science, Minor in Psychology

University of Toronto

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Marissa Roche