Marissa Queen
Stockton
Summary
Results-driven professional with extensive experience in Client Support and Team Leadership at Central Valley Training Center. Expertise in Lesson Planning, Problem-Solving, and Behavior Management enhances learning experiences. Proven advocate for students through implementation of effective strategies ensuring progress and safety in challenging environments.
Overview
5
5
years of professional experience
Work History
Instructor 2
Central Valley Training Center
06.2025 - Current
- Enhanced client support for individuals with autism spectrum disorders through tailored interventions.
- Maintained safety during crises by implementing effective intervention strategies for clients.
- Reinforced positive behaviors through targeted feedback and proactive issue management.
- Contributed to client progress evaluation by collecting and analyzing relevant data.
- Utilized Positive Behavior Support (PBS) techniques to redirect student behavior effectively.
- Prepared balanced meals and assisted clients with proper nutrition during sessions.
- Designed engaging lesson plans to improve the overall learning experience for students.
Shift Floor Lead
Premier Society
04.2021 - Current
- Elevated customer satisfaction by delivering exceptional service and product knowledge.
- Enhanced team efficiency by training and mentoring new budtenders effectively.
- Maximized sales through strategic coordination of eye-catching product displays.
- Resolved customer complaints promptly, promoting a positive shopping atmosphere.
- Informed customers and management on industry trends and regulations.
- Identified customer needs and recommended optimal products for satisfaction.
Insurance Verification Specialist
Quality Care Transportation
09.2022 - 06.2024
- Ensured seamless service delivery by verifying clients' insurance eligibility and benefits.
- Reduced processing delays by efficiently handling pre-authorization requests for services.
- Resolved coverage discrepancies through effective communication with providers and insurers.
- Utilized electronic health records to maintain accurate verification process documentation.
Education
High School Diploma -
Godwin High School
Richmond, VA06-2017
Skills
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
- Student advocacy
- Person centered learning focus
- Problem-solving
- Positive reinforcement
Timeline
Instructor 2
Central Valley Training Center
06.2025 - Current
Insurance Verification Specialist
Quality Care Transportation
09.2022 - 06.2024
Shift Floor Lead
Premier Society
04.2021 - Current
High School Diploma -
Godwin High School