Marissa Pena
Chula Vista
Summary
Dynamic Store Manager with a proven track record at Friar Tux, excelling in team leadership and customer service. Enhanced employee engagement and increased average revenue per transaction through strategic coaching and effective vendor partnerships. Skilled in inventory management and dedicated to achieving sales targets while fostering a positive work environment.
Overview
20
20
years of professional experience
Work History
Store Manager
Friar Tux
01.2009 - Current
- Directed sales team to achieve targets.
- Oversaw employee development and store management.
- Cultivated beneficial vendor alliances.
- Community Networking
- Managed and optimized schedules to enhance productivity.
- Conducted outreach to potential clients via phone.
- Utilized cold calling techniques to expand customer base.
- Participated in industry expos.
- Increased average revenue per transaction.
- Elevated employee engagement with targeted motivational strategies.
- Strengthened employee loyalty.
- Dedicated to accomplishing goals
- Focused on achieving objectives.
- Provided personalized styling services to meet clients' needs.
Sales Associate
Victoria’s Secret
06.2005 - 01.2009
- Sales
- Cash handling
- Customer service
- Styling
- Add on sales
- Sizing
Education
Academy of Our Lady of Peace
San Diego, CAAssociate Of General Studies -
Southwestern College
Chula Vista, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Goals and performance
- Team building and leadership
- Team motivation
- Sales expertise
- Accurate cash handling
- Strategic thinker
- Bank deposit procedures
Timeline
Store Manager
Friar Tux
01.2009 - Current
Sales Associate
Victoria’s Secret
06.2005 - 01.2009
Academy of Our Lady of Peace
Associate Of General Studies -
Southwestern College
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