Marissa Palm
San Ramon
Summary
Dynamic sales professional with a proven track record at Reformation, excelling in customer service and teamwork. Skilled in cross-selling and upselling, I consistently enhance store performance and foster client relationships. Reliable and detail-oriented, I thrive in fast-paced, creative environments, ensuring an inviting shopping experience while always trying to help achieve sales goals.
Overview
8
8
years of professional experience
Work History
Part Time Sales Associate
Reformation
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Floor Coordinator
Intermix
02.2018 - 01.2021
- Coordinated with the visual merchandising team to create appealing display setups, driving sales growth.
- Assisted in staff training for consistent performance standards across all team members.
- Contributed to increased sales through meticulous attention to detail in merchandise placement and pricing accuracy.
- Managed daily store operations effectively, ensuring smooth workflow and adherence to company policies.
- Maintained a well-organized floor layout, optimizing merchandise presentation and customer experience.
- Provided exceptional customer service by promptly assisting clients with inquiries and concerns.
- Managed team in front of house and in back of house as a lower-level manager
- Kept up good relationships with clients by setting up appointments and consignments
Stylist Sales Associate
Curve
12.2017 - 02.2018
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
Education
Bachelor of Arts - Fashion Merchandising
Kent State University
Kent, OHBachelor of Arts - Fashion Styling
Academy of Art University
San Francisco, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
Timeline
Part Time Sales Associate
Reformation
10.2023 - Current
Floor Coordinator
Intermix
02.2018 - 01.2021
Stylist Sales Associate
Curve
12.2017 - 02.2018
Bachelor of Arts - Fashion Merchandising
Kent State University
Bachelor of Arts - Fashion Styling
Academy of Art University
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