Marissa Odom
Sacramento
Summary
Dynamic operations and customer service professional with over 7 years of experience in venue and entertainment management. Expertise includes staff leadership, financial reconciliation, invoicing, and delivering exceptional service in high-volume environments. Recognized for a hands-on leadership approach, strong problem-solving skills, and a proven ability to maintain compliance while driving operational efficiency. Committed to creating memorable guest experiences that foster loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Box Office Manager & Venue Administrator
Channel 24 – Another Planet Entertainment
11.2024 - 05.2025
- Manages all aspects of ticket sales from show build to pricing strategies, to night of show operations using Ticketmaster systems.
- Liaised with event organizers, promoters, and internal departments to ensure accurate event information and smooth execution.
- Handled daily financial reconciliation and generated sales settlements.
- Maintained up to date records of ticket sales, customer data, and event details.
- Ensured compliance with company policies and industry regulations.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Handled all office supply orders. Light bookkeeping, processing invoices into Bill.com
- Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
- Resolved customer inquiries and issues promptly, improving satisfaction rates.
- Oversaw recruitment hiring processes including interviewing potential candidates evaluating their qualifications before selecting suitable individuals join our team members achieve success together.
Box Office Associate
Harlows and The Starlet Room
11.2022 - 10.2024
- Managed ticket sales and reservations using Etix software.
- Processed cash, credit, and digital payments accurately during transactions.
- Resolved customer complaints promptly to uphold venue reputation and guest satisfaction.
- Handled high-pressure situations calmly during sold-out events or technical difficulties at the box office, maintaining professionalism while resolving problems quickly.
- Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
Box Office Supervisor
Ace of Spades – Live Nation
02.2018 - 02.2024
- Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, ticket scanning, etc.)
- Knowledge of Ticketmaster systems such as TM EMT, TM Host, Archtics
- Managed cash handling procedures, maintaining accuracy in financial reporting and reconciliation.
- Resolved customer inquiries and issues promptly, fostering positive attendee experiences.
- Led team meetings to review performance metrics and establish operational goals for improvement.
- Implemented staff training programs to improve customer service skills and increase efficiency within the team.
- Played a crucial role in maintaining positive workplace morale through regular employee recognition initiatives and open communication practices.
- Ability to remain calm in high stress environments
- Developed and maintained staff schedules, balancing employee availability with business needs
Custodial Support
Ace of Spades – Live Nation
02.2018 - 01.2019
- Responsible for maintaining a 25,000 square-foot facility adhering to strict sanitizing and disinfecting guidelines.
- Quickly responded to emergency mishaps with each event that would cause safety & sanitary hazards for all attendees.
- Maintained cleanliness and sanitation across facility, ensuring compliance with health and safety standards.
- Operated cleaning equipment including floor scrubbers, vacuums, and pressure washers efficiently.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Reported vandalism or other damage to property to supervisor.
- Removed garbage and debris on a recurring basis throughout each event, and responded to spills which mopping was necessary to prevent safety concerns throughout.
- Worked effectively in fast-paced environments.
Retail Manager
Daiso USA
04.2017 - 12.2017
- Managed and maintained a 35,000 square-foot retail store, connected hundreds of customers to store products daily.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Oversaw daily store operations to ensure optimal customer service and product availability.
- Motivated and coached employees to meet sales goals and each day tried to make the working environment less stressful.
- Monthly walk through with corporate ensuring the store setup is set to standard.
- Actively maintain presentation standards throughout the day, including keeping the sales floor fully stocked, zoned, signed and labeled.
- Deliver accurate and timely merchandise transitions to grow sales; adhere to strict dates for new merchandise. Learn and adapt to current technological needs.
- Developed and maintained staff schedules, balancing employee availability with business needs.
Seasonal Sales Associate
Michaels
10.2016 - 01.2017
- Enhanced customer satisfaction through effective communication and product knowledge.
- Utilized point-of-sale systems to process transactions accurately and efficiently, minimizing errors.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
Education
Associate Degree -
Pierce College
Puyallup, WA06.2016
Diploma - undefined
Petaluma High School
Petaluma, CA05.2013
Skills
- Microsoft Office (5 years)
- Office Experience (2 years)
- Box Office Operations (7 years)
- Customer Service ( 9 years)
Timeline
Box Office Manager & Venue Administrator
Channel 24 – Another Planet Entertainment
11.2024 - 05.2025
Box Office Associate
Harlows and The Starlet Room
11.2022 - 10.2024
Box Office Supervisor
Ace of Spades – Live Nation
02.2018 - 02.2024
Custodial Support
Ace of Spades – Live Nation
02.2018 - 01.2019
Retail Manager
Daiso USA
04.2017 - 12.2017
Seasonal Sales Associate
Michaels
10.2016 - 01.2017
Diploma - undefined
Petaluma High School
Associate Degree -
Pierce College