Marissa Noel
Moncton,Canada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Child Care Provider
Various Private Employers
01.2006 - Current
- Casual employment for various families
- Responsible for caring for children from infancy to 13 years old
- Provide nutritious meals and snacks
- Follow bedtime routines
- General housekeeping duties
Customer Service Agent
HSG Canada
01.2023 - 12.2024
- Answering inbound calls calls
- Working with Microsoft software
- Working with company software
- Taking inbound calls in a professional manner
- Assisted customers with inquiries and resolved product-related issues.
- Processed orders and maintained accurate customer records in the database.
- Handled escalated calls, ensuring prompt resolution of complex customer concerns.
- Monitored customer feedback and reported trends to improve service quality.
- Answered incoming calls promptly and professionally within company standards.
- Attended training sessions regularly to stay current on new products or services.
Customer Service Rep
Sitel
01.2015 - 12.2016
- Assisted customers with product inquiries and service issues.
- Managed customer accounts and resolved billing discrepancies.
- Provided technical support for software and hardware-related problems.
- Collaborated with team members to enhance service delivery processes.
- Handled escalated complaints to ensure resolution satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier / Food Prep
McDonalds
01.2014 - 12.2015
- Processed customer transactions efficiently at a fast-paced restaurant environment.
- Provided friendly service to enhance customer dining experiences.
- Maintained cleanliness and organization of the front counter area.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Responded to customer inquiries and resolved issues promptly and courteously.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed food safety guidelines while handling orders and payments.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier / Canteen Worker
Lily Lake Pavilion
Saint John, N.B.
01.2009 - 12.2009
- Temporary position held during winter event
- Sold canteen items (chips, candy) to customers
- BBQ’d menu items
- Collected cash and made change
Education
High School -
Belleisle Regional High School
Springfield, N.B.Skills
- WHMIS
- First aid
- Babysitter’s Course
- Friendly
- Outgoing
- Comfortable working with animals
- Enjoys hands-on tasks
- Easy Learner
- Loves helping others
- Safety protocols
- Customer relationship management
- Order processing
- Active listening
- Attention to detail
- Empathy display
- Customer relations
- Team building
- Phone etiquette
- Emotional intelligence
- Multitasking and prioritization
- Service upsells
- Problem-solving skills
Volunteer Experience
- Belyea’s Cove Community Hall, 2013
- Home care (family matter), 2016
References
Available on request.
Phone
cell, 506-269-8897
Awards And Acknowledgements - Highlights Of Skills
- WHMIS (2021)
- First aid course (2021)
- Babysitter’s Course, Canadian Red Cross (2006)
- Friendly and outgoing
- Comfortable working with animals
- Enjoys hands-on tasks
- Easy Learner
- Loves helping others
Timeline
Customer Service Agent
HSG Canada
01.2023 - 12.2024
Customer Service Rep
Sitel
01.2015 - 12.2016
Cashier / Food Prep
McDonalds
01.2014 - 12.2015
Cashier / Canteen Worker
Lily Lake Pavilion
01.2009 - 12.2009
Child Care Provider
Various Private Employers
01.2006 - Current
High School -
Belleisle Regional High School