Marissa Noble
Edmonton,Canada
Summary
Results-driven administrative and customer support professional with 5+ years of experience in call centers, administrative roles, and financial services. Proven track record of delivering exceptional customer service, resolving issues efficiently, and maintaining accurate records.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Parkland Fuel Corporation/Bluewave Energy
Edmonton, Canada
05.2024 - 09.2024
- Responded to fluctuating volumes of customer inquiries via phone, email, and in person, achieving an 80% Call Service Level
- Enhanced customer service skills through monthly Quality Assurance reviews, one-on one coaching sessions, and training programs
- Managed new and existing customer accounts, maintaining detailed records of customer interactions, transactions, and product/service information
- Identified and addressed customer concerns, resolving issues efficiently and escalating complex problems to senior staff
- Developed industry knowledge and expertise in the oil and gas sector, specifically in propane products and services
Technical Support Representative
Shaw Communications
Edmonton, Canada
06.2021 - 03.2024
- Guided users through step-by-step technical troubleshooting procedures to resolve internet, TV, and phone service issues
- Met performance targets by providing excellent communication, problem-solving, and conflict resolution skills
- Monitored deployed networks, identifying and escalating issues impacting multiple users
- Conducted regular follow-ups with customers to ensure issue resolution and satisfaction
Administrative Assistant
The Organic Box
Edmonton, Canada
04.2020 - 04.2021
- Coordinated communications between staff, customers, and vendors, producing errorfree correspondence and routing mail
- Organized and updated file systems, maintaining accurate and easily retrievable records
- Supported daily administrative tasks, achieving targets and deadlines
Collections Agent
Cashco Financial
Edmonton, Canada
04.2019 - 03.2020
- Successfully negotiated payment arrangements with clients to resolve outstanding debts
- Conducted phone and email communications with clients to collect payments and address account inquiries
- Utilized skip tracing techniques to locate and contact clients with overdue accounts
- Maintained accurate records of collection activities, payments, and client interactions
- Adhered to regulatory requirements and company policies
Data Entry Clerk
Serv It- Bailiff Services
Edmonton, Canada
02.2018 - 03.2019
- Minimized errors by contacting document owners to resolve questions, inconsistencies, and missing data
- Identified and corrected data entry errors using established quality control methods
- Maintained electronic records and files, ensuring data integrity and security
Education
Diploma - Business Administration
CDI College
Skills
- Customer service and relations
- Call center operations
- Technical troubleshooting
- Problem-solving and conflict resolution
- Communication and interpersonal skills
- Time management and organization
- Data entry and record-keeping
- Microsoft Office Suite (Word, Excel, Outlook)
- CRM software
- Financial services and products knowledge
- Collections and debt management
- Quality Control
- Administrative Support
References
Available upon request.
Timeline
Customer Service Representative
Parkland Fuel Corporation/Bluewave Energy
05.2024 - 09.2024
Technical Support Representative
Shaw Communications
06.2021 - 03.2024
Administrative Assistant
The Organic Box
04.2020 - 04.2021
Collections Agent
Cashco Financial
04.2019 - 03.2020
Data Entry Clerk
Serv It- Bailiff Services
02.2018 - 03.2019
Diploma - Business Administration
CDI College
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