Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

MARISSA MOSCOVITCH

Richmond Hill

Summary

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.

Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Coordinator

Melanie Lyne
05.2025 - Current
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Organized training sessions for staff, raising quality of customer service provided.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.

Key Holder

Melanie Lyne
03.2019 - Current
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders.
  • Executed opening, closing and register functions to meet business requirements.
  • Assigned employees to specific duties.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
  • Led by example on sales floor, achieving individual sales goals.

KEY HOLDER

Spirit Halloween
09.2017 - 11.2018
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders.
  • Executed opening, closing and register functions to meet business requirements.
  • Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
  • Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
  • Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Communicated regularly with management regarding stock levels, employee performance issues, customer feedback.
  • Instructed staff on how handled difficult and complicated sales.

TEACHING ASSISTANT

Ross Doan Public School
02.2015 - 06.2015
  • Worked with students individually and in small groups, reinforcing skills.
  • Supported the lead teacher in delivering instruction.
  • Developed positive relationships with students through individual interactions and recognition of accomplishments.
  • Assisted teachers in planning and delivering lessons to students, ensuring the curriculum was followed.
  • Demonstrated strong organizational skills by managing student records, preparing materials for activities, and maintaining classroom supplies.
  • Helped students develop problem-solving skills.
  • Taught lessons and concepts under teacher supervision.
  • Helped to explain assignments and test instructions to boost student comprehension.
  • Delivered objective and accurate feedback to teacher on pupil achievement and progress.

Education

High School Diploma -

Alexander Mackenzie High School
06.2017

Certificate - Criminal Psychology And Behaviour

Centennial College of Applied Arts And Technology
Online
06-2025

Skills

  • Safety Enforcement
  • Accurate recordkeeping
  • Critical Thinking
  • Managing Customer Needs
  • Train Employees
  • Judgment and Decision-Making
  • Active Listening
  • Customer Service
  • Time Management
  • Telephone communication

Languages

English
Native or Bilingual

Certification

  • Special High Skills Major in Health and Wellness
  • Vaughn Fire and Rescue Female Firefighter Camp Certification

Timeline

Service Coordinator

Melanie Lyne
05.2025 - Current

Key Holder

Melanie Lyne
03.2019 - Current

KEY HOLDER

Spirit Halloween
09.2017 - 11.2018

TEACHING ASSISTANT

Ross Doan Public School
02.2015 - 06.2015

High School Diploma -

Alexander Mackenzie High School

Certificate - Criminal Psychology And Behaviour

Centennial College of Applied Arts And Technology

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MARISSA MOSCOVITCH