Marissa Mercado
Indio
Summary
Efficient and experienced professional with proven knowledge of Healthcare Administration. Aiming to use my abilities to successfully fill the Administrative Assistant role on your team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Patient Admitting Specialist
Eisenhower Health
03.2022 - Current
- Works with front office staff to answer general questions and provide training.
- Ensures all patients are satisfied with the registration experience.
- Trains new staff and provides ongoing training to existing staff.
- Resolves escalated patient/customer concerns, complaints, and issues.
- Works with a leadership on processing improvement for clinic flow and protocols.
- Maintaining and revising provider schedules.
- Obtaining prior authorizations for all scheduled patient visits.
- Answers phones and checks incoming faxes.
- Oversee referral work ques
- Sends reports on a timely manner
Medical Assistant
Eisenhower Health
05.2013 - 03.2022
- Rooming and discharging patients.
- Obtain vital signs, medical, and social history.
- Efficient with computer skills and EMR (EPIC).
- Helps with obtain provider orders.
- Assit with in-office procedures and exam room set-up.
- Gather outside reports to complete EMR.
- Process patient referrals to other physician offices.
- Ensures all patient information is entered correctly into database.
- Obtains prior authorizations for procedures and
- Obtains provider signatures for appropriate documents.
Education
Associates In Nursing - Health Sciences
College of The Desert
Palm Desert, CAMedical Assistant Certification - undefined
Mayfield College
06.2011
Skills
- Analytical thinking
- Proficient in EPIC/ Cadence
- Team collaboration
- Time management
- Organizational skills
- Problem-solving abilities
- Professionalism
- Multitasking Abilities
- Excellent communication
Certification
Medical Assistant Certification
LANGUAGES
Spanish
Bilingual
Timeline
Lead Patient Admitting Specialist
Eisenhower Health
03.2022 - Current
Medical Assistant
Eisenhower Health
05.2013 - 03.2022
Medical Assistant Certification - undefined
Mayfield College
Associates In Nursing - Health Sciences
College of The Desert
ADDITIONAL INFORMATION
- EPIC superuser
- MyChart superuser
- Medical Assistant Preceptor