Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
ADDITIONAL INFORMATION
Generic

Marissa Mercado

Indio

Summary

Efficient and experienced professional with proven knowledge of Healthcare Administration. Aiming to use my abilities to successfully fill the Administrative Assistant role on your team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Patient Admitting Specialist

Eisenhower Health
03.2022 - Current
  • Works with front office staff to answer general questions and provide training.
  • Ensures all patients are satisfied with the registration experience.
  • Trains new staff and provides ongoing training to existing staff.
  • Resolves escalated patient/customer concerns, complaints, and issues.
  • Works with a leadership on processing improvement for clinic flow and protocols.
  • Maintaining and revising provider schedules.
  • Obtaining prior authorizations for all scheduled patient visits.
  • Answers phones and checks incoming faxes.
  • Oversee referral work ques
  • Sends reports on a timely manner

Medical Assistant

Eisenhower Health
05.2013 - 03.2022
  • Rooming and discharging patients.
  • Obtain vital signs, medical, and social history.
  • Efficient with computer skills and EMR (EPIC).
  • Helps with obtain provider orders.
  • Assit with in-office procedures and exam room set-up.
  • Gather outside reports to complete EMR.
  • Process patient referrals to other physician offices.
  • Ensures all patient information is entered correctly into database.
  • Obtains prior authorizations for procedures and
  • Obtains provider signatures for appropriate documents.

Education

Associates In Nursing - Health Sciences

College of The Desert
Palm Desert, CA

Medical Assistant Certification - undefined

Mayfield College
06.2011

Skills

  • Analytical thinking
  • Proficient in EPIC/ Cadence
  • Team collaboration
  • Time management
  • Organizational skills
  • Problem-solving abilities
  • Professionalism
  • Multitasking Abilities
  • Excellent communication

Certification

Medical Assistant Certification

LANGUAGES

Spanish
Bilingual

Timeline

Lead Patient Admitting Specialist

Eisenhower Health
03.2022 - Current

Medical Assistant

Eisenhower Health
05.2013 - 03.2022

Medical Assistant Certification - undefined

Mayfield College

Associates In Nursing - Health Sciences

College of The Desert

ADDITIONAL INFORMATION

  • EPIC superuser
  • MyChart superuser
  • Medical Assistant Preceptor

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Marissa Mercado