Marissa McGregor
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hairstyling industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Eager to learn new roles and achieve further education.
Overview
8
8
years of professional experience
Work History
Professional Hairstylist
Vixen Hair Den
2016.10 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered multi-line phone system, delivering messages to staff and greeting clients.
- Created and maintained databases to track and record customer data.
- Processed payments, entering sales in register for prompt customer service.
- Extensive customer service under pressure.
- Daily cashier work.
- Resourceful and adaptable to learn new systems with minimal instruction.
Summer Student
Community Justice & Community Policing GNWT
2015.06 - 2015.09
- Completed clerical tasks such as writing, filing, and copying documents.
- Created advertising brochures/posters.
- Assisted with event planning and coordination.
- Completed data entry in a timely manner.
Education
High School Diploma -
Sir John Franklin High School
Yellowknife, NTGraduate Certificate - Hairstyling
St Lawrence College
Kingston, ON08.2016
Fine Arts Diploma - Fine Arts
Red Deer Polytechnic
Red Deer, AB05.2015
Skills
- Customer Service
- Appointment Scheduling
- Account Updating
- Data Collection
- Call Management
- Microsoft Excel,Word, and Google Doc
Additional Information
References Available upon Request
Timeline
Professional Hairstylist
Vixen Hair Den
2016.10 - Current
Summer Student
Community Justice & Community Policing GNWT
2015.06 - 2015.09
High School Diploma -
Sir John Franklin High School
Graduate Certificate - Hairstyling
St Lawrence College
Fine Arts Diploma - Fine Arts
Red Deer Polytechnic
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