Marissa Mana-ay
Toronto
Summary
Dynamic professional with a proven track record at TJX Canada, Homesense, excelling in customer service and team management. Skilled in cash register and cash office operations and adept at fostering a collaborative work environment. Successfully managed opening and closing store procedures contributing to seamless daily operations. Demonstrated problem solving skills and leadership in training new associates ensuring cohesive team environment.
Overview
9
9
years of professional experience
Work History
Key Holder/Coordinator
TJX Canada, Homesense
11.2020 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by managing cash registers, and product merchandising.
Coordinator
TJX Canada, Homesense
07.2016 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Facilitated cross-departmental training/coaching leading to more efficient workflow and reduced bottlenecks
- Enhanced operational workflows by maintaining well-organized department
- Enhanced team communication by leaving CRTs (Customer Ready Tool) to associates
- Trained associates on standards of doing inspirational features and lifestyles
Part Time Associate
TJX Canada, Homesense
03.2016 - Current
- Increased customer satisfaction by resolving simple issues and providing exceptional service at all times
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Nursing
West Negros University
Philippines03-2007
Skills
- Cash Register/Office Operations
- Inventory management
- Efficient Store Management
- Visual merchandising
- Customer service
- Team management
- Associate training/coaching/mentoring
- Customer engagement
- Task delegation
- Effective Multitasking
- Product merchandising
- Effective Decision-Making
Timeline
Key Holder/Coordinator
TJX Canada, Homesense
11.2020 - Current
Coordinator
TJX Canada, Homesense
07.2016 - Current
Part Time Associate
TJX Canada, Homesense
03.2016 - Current
Bachelor of Science - Nursing
West Negros University
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