Marissa Lallouz
Montreal
Summary
Enthusiastic university student with strong customer service, sales outreach, and communication skills. Proven success in phone-based interactions, lead follow-ups, and CRM usage. Self-motivated, organized, and dependable in remote work environments. Seeking a full-time summer and part-time school-year role in customer service/telemarketing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Red Cross Certified Lifeguard & Swim Instructor
Swaddle | WowMoms
05.2023 - Current
- Provided attentive, safety-first childcare for families through Swaddle placements
- Instructed children in swimming techniques, ensuring progress through structured lessons
- Communicated with parents to discuss goals, performance, and scheduling
- Represented company values professionally at every client interaction
- Earned multiple repeat client requests through exceptional service and communication
Customer Service & Sales Representative
Shapers Image
06.2023 - 03.2025
- Initiated outbound calls to prospective clients, introducing products and services
- Followed up on leads via email and phone to nurture client interest and close sales
- Tracked customer interactions and updated records using CRM tools
- Assisted in developing and delivering promotional campaigns and offers
- Boosted lead conversion rate by consistently meeting weekly contact and follow-up goals
Customer Service Representative
Nova Horizons Realty
05.2022 - 12.2022
- Answered high volumes of client phone calls, addressing inquiries with professionalism
- Scheduled property visits and coordinated meetings for real estate agents
- Managed sensitive documentation and kept CRM records up to date
- Supported administrative functions including listings and promotional materials
- Recognized for maintaining quick response times and client satisfaction in a fast-paced office
Administrative Assistant
Garderie Ile Des Petits Coeurs
05.2019 - 08.2019
- Handled incoming phone calls, inquiries, and appointment scheduling for parents and staff
- Organized filing systems, maintained compliance reports, and prepared internal documents
- Communicated with staff to coordinate daily operations and updates
- Ensured smooth administrative support for daily childcare operations
- Received positive feedback for professionalism and initiative in resolving scheduling issues
Education
B.A. - Economics
Concordia University
Montreal, QC01.2028
DEC: Commerce
Vanier College
Montreal, QC01.2024
Diploma - undefined
Herzliah High School
Montreal, QC01.2022
Skills
- Verbal communication Phone sales & outreach Lead follow-up
- Customer service Time management Teamwork & independence
- CRM Systems Microsoft Office Google Workspace
- Remote work readiness Script-based selling Multitasking
Certification
- Red Cross Lifeguard
- CPR & First Aid
- YMCA Swim Instructor
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service & Sales Representative
Shapers Image
06.2023 - 03.2025
Red Cross Certified Lifeguard & Swim Instructor
Swaddle | WowMoms
05.2023 - Current
Customer Service Representative
Nova Horizons Realty
05.2022 - 12.2022
Administrative Assistant
Garderie Ile Des Petits Coeurs
05.2019 - 08.2019
Diploma - undefined
Herzliah High School
B.A. - Economics
Concordia University
DEC: Commerce
Vanier College
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