Marissa Lagasca
Brampton,Ontario
Overview
38
38
years of professional experience
Work History
Team Experience Coordinator
Schlegel Villages
Mississauga, ON
11.2021 - Current
- Supports the full cycle recruitment, complete first interview with candidate and recommend qualified candidates for 2nd interview. Facilitate job offer, write , send job offer. Welcoming and onboarding of new team members at the Village. Acts as the subject matter expert for all recruiting and onboarding, specifically the use of our HRIS (Crossroads) to onboard and educate new team members. The role is to ensure the efficient hiring and onboarding of culturally aligned team members to support our residents
Sales Office Manager
JAMM DOORS AND WINDOWS
01.2011 - 03.2022
- Oversaw daily office operations, ensuring efficient workflow and organization.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
Manager/Owner
DAMPA RESTAURANT
11.2018 - 03.2021
- Oversaw daily restaurant operations, ensuring quality service and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented cost control measures, optimizing inventory management processes.
- Developed and executed marketing strategies to enhance brand visibility and attract customers.
Billing Analyst / Asst. Sales Representative
AT&T Canada
01.2000 - 12.2010
- Analyzed billing discrepancies to ensure accurate invoicing and timely resolution.
- Review and identify client need, explain plans and negotiate contracts and closed deals to meet specific revenue and customer-acquisition target.
- Developed comprehensive product knowledge to enhance customer interactions and support sales initiatives.
Personal Banking Representative
Canadian Imperial Bank of Commerce (CIBC)
08.1989 - 09.1999
- Educated clients on personal banking products and services to enhance financial literacy.
- Processed transactions efficiently, ensuring accuracy in account management.
- Assisted in resolving customer inquiries and complaints, fostering positive client relationships.
- Provided tailored financial solutions based on individual client needs and goals.
- Sell Investment products like GIC's RRP's, Mortgage and loans
Store Manager
Druxy's Famous Deli
08.1988 - 10.1991
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored staff to enhance productivity and customer service skills.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Developed promotional strategies, increasing customer engagement and driving sales growth.
Education
Bachelor of Science - Polictical Science
Aurollo University
Philippines 04-1988
Skills
Strong Customer Service
Communication
Warmth
Dedicated
Hardworking
Interpersonal Skills
Confidence
Empathy
Reliability
Emotional intelligence
Persistence
Patience
Timeline
Team Experience Coordinator
Schlegel Villages
11.2021 - Current
Manager/Owner
DAMPA RESTAURANT
11.2018 - 03.2021
Sales Office Manager
JAMM DOORS AND WINDOWS
01.2011 - 03.2022
Billing Analyst / Asst. Sales Representative
AT&T Canada
01.2000 - 12.2010
Personal Banking Representative
Canadian Imperial Bank of Commerce (CIBC)
08.1989 - 09.1999
Store Manager
Druxy's Famous Deli
08.1988 - 10.1991
Bachelor of Science - Polictical Science
Aurollo University