Marissa Kells
Owen Sound
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Equipped with strong problem-solving abilities, willingness to learn and adapt to new challenges, and excellent communication skills. Ready to contribute to team success and achieve personal goals with positive results, and advance career objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OECT/Family Connexions Youth Mentor Team
Simcoe Muskoka Family Connexions
11.2024 - Current
- Plan events for youth, to engage in life skills and peek interest in post secondary education.
- Attend regular meeting to discuss with team members our specific jobs and goal for upcoming events.
- Created swag bags for each youth to take home after event with a budget.
- Open resource for workers to send their youth for help regarding OSAP, college applications, mental health support systems, etc.
Server
Swiss Chalet Restaurant
10.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Personal Shopper
Zehrs
09.2021 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Preformed closing duties to ensure work station was left spotless.
- Phoning customers for order review, and resolving disputes.
Food Runner
Sizzlin' Inc
06.2021 - 09.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
Education
Law Clerk
Georgian College
Barrie, ON04-2026
High School Diploma -
St. Mary's Catholic Highschool
Owen Sound, ON06-2023
Skills
- Customer service
- Self-awareness
- Strong work ethic
- Conflict resolution
- Training and mentoring
- POS systems
- Proficient typing skills
- Independent work
- Teamwork and collaboration
- Ethical
Languages
English
Native or Bilingual
Certification
- Smart Serve Alcohol Certification - Ontario
Timeline
OECT/Family Connexions Youth Mentor Team
Simcoe Muskoka Family Connexions
11.2024 - Current
Server
Swiss Chalet Restaurant
10.2023 - 08.2024
Personal Shopper
Zehrs
09.2021 - 04.2023
Food Runner
Sizzlin' Inc
06.2021 - 09.2021
Law Clerk
Georgian College
High School Diploma -
St. Mary's Catholic Highschool
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