Marissa Jackson
Kitchener,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively, providing customized solutions to build loyalty. Can adapt to any situation, always open to learn new and more inventive ways to complete a task.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Easy Home
10.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Financial Services Representative
Cash Max
02.2017 - 10.2018
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
Team Leader
Tim Hortons
07.2013 - 12.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
Chatham, ONSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Reliability
- Schedule Preparation
- Staff Development
- Customer Service
- Positive Attitude
- Attention to Detail
Languages
English
Professional Working
Certification
- Smart Serve
Timeline
Manager
Easy Home
10.2018 - Current
Financial Services Representative
Cash Max
02.2017 - 10.2018
Team Leader
Tim Hortons
07.2013 - 12.2017
High School Diploma -
Ursuline College (The Pines) Catholic Secondary School
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