Marissa Hunt
BDC Administrator
Fresno
Summary
Knowledgeable BDC Administrator with a solid foundation in managing daily operations and enhancing customer interactions. Skilled in coordinating multiple projects to improve process efficiency and client satisfaction. Experienced in customer relationship management and administrative processes, ensuring smooth workflows and high service standards. Demonstrated expertise in database management and CRM software, consistently maintaining accurate and up-to-date client records. Recognized for effective communication, problem-solving abilities, and fostering a positive, efficient work environment.
Overview
4
4
years of professional experience
Work History
BDC Administrator
Lithia Hyundai Of Fresno
05.2024 - Current
- Developed product knowledge and shared in-depth information with customers.
- Processed appointment requests following strategic process.
- Answered phones to communicate with customers, understand service needs or resolve issues.
- Strengthened customer retention through timely follow-ups and proactive resolution of issues.
- Maintained accurate records of customer interactions, ensuring seamless communication between departments.
- Coordinated paint-claim processes and served as the primary point of contact for customers on the wait-list.
- Opened, coded, and closed detailed repair orders with accuracy and efficiency.
- Processed PDI’s, campaigns, and recalls to ensure compliance and timely completion.
- Scanned and maintained repair orders in the system for organized recordkeeping.
- Handled daily deposits with attention to detail and financial accuracy.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
Assistant Manager in Training
Beal Developments LLC/Johnny Quik
11.2021 - 03.2024
- Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
- Provided exceptional customer service while managing escalated complaints or concerns.
- Handled daily cash transactions and prepared accurate bank deposits.
- Maintained store cleanliness and ensured compliance with food safety standards.
- Completed invoices, paperwork, and delivery documentation with attention to detail.
- Oversaw facility operations including opening and closing procedures.
- Created schedules and business documents using Microsoft Excel and Word.
- Ordered, stocked, and managed inventory to support smooth store operations.
- Collaborated closely with customers and vendors to build strong relationships.
Education
High School Diploma -
Sierra Charter School
Fresno, CA05-2022
Skills
Core Competencies
Hardworking and motivated – consistently dedicated to achieving goals and exceeding expectations
Strong communication – effective verbal and written interactions with customers, vendors, and team members
Adaptability & flexibility – thrive in changing environments and adjust quickly to new tasks
Organization & attention to detail – maintain accuracy and efficiency in daily operations
Work well under pressure – perform effectively in fast-paced or high-stress situations
Multitasking ability – balance multiple responsibilities without sacrificing quality
Customer service expertise – build positive relationships and resolve issues with professionalism
Technical Skills
10-key proficiency – accurate and efficient data entry
Microsoft Word & Excel – skilled in creating documents, schedules, and spreadsheets
Timeline
BDC Administrator
Lithia Hyundai Of Fresno
05.2024 - Current
Assistant Manager in Training
Beal Developments LLC/Johnny Quik
11.2021 - 03.2024
High School Diploma -
Sierra Charter School