Marissa Howe
Kitimat,BC
Summary
Dynamic Personal Banker at Bank of Montreal with a proven track record in enhancing customer satisfaction and streamlining branch operations. Skilled in relationship building and cash handling, I effectively educated clients on banking products, resulting in increased engagement and compliance. Committed to delivering exceptional service and fostering positive client relationships.
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Personal Banker
Bank of Montreal
03.2022 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed account openings, loan applications, and transactions accurately to maintain compliance.
- Educated clients on banking products and services, enhancing their financial literacy and engagement.
- Collaborated with team members to streamline operations, improving workflow efficiency and client satisfaction.
Sales Associate
Carters Jewelry
11.2021 - 01.2022
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Managed inventory and maintained organized displays to optimize product visibility.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales targets and improve store performance.
- Conducted product demonstrations, educating customers on features and care instructions.
- Processed transactions accurately, ensuring a smooth checkout experience for customers.
- Implemented visual merchandising strategies to attract customers and increase sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Bath & Body Works
- 10.2021
- Trained new staff on operational procedures and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Early Childhood Educator
Red Deer Childcare Society
09.2018 - 03.2020
- Developed and implemented engaging lesson plans to foster children's cognitive and social development.
- Facilitated a positive learning environment through effective classroom management techniques and strategies.
- Collaborated with parents to support children's individual needs and developmental milestones.
- Conducted assessments to monitor student progress and adapt teaching methods accordingly.
- Organized educational activities that promote creativity, critical thinking, and problem-solving skills.
- Mentored new staff on best practices in early childhood education and classroom engagement.
- Evaluated program effectiveness, implementing improvements based on feedback from parents and staff.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Bowling Attendant
Heritage Lanes
04.2018 - 09.2018
- Assisted customers in selecting bowling equipment and lanes for optimal experience.
- Maintained cleanliness and organization of bowling area to ensure safety standards.
- Operated cash register for seamless transactions and accurate billing processes.
- Provided support during league nights, facilitating smooth operations and customer service.
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
Food Service Worker
Booster Juice
03.2018 - 06.2018
- Prepared smoothies and food items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Operated blending and food preparation equipment safely and efficiently.
- Assisted customers by providing menu information and addressing special dietary needs.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Implemented best practices for food safety, minimizing risk of contamination or spoilage.
- Trained new staff on operational procedures and customer service standards effectively.
Bakery Assistant
IGA Supermarket
09.2015 - 02.2018
- Prepared and baked a variety of pastries and bread products daily.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of bakery area adhering to safety standards.
- Collaborated with team members to ensure timely product availability during peak hours.
- Monitored inventory levels, assisting in ordering supplies to prevent stock shortages.
- Implemented feedback from customers to refine product offerings and improve satisfaction.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
Education
No Degree - Mutual Fund License
IFSE
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Cash handling
- Fraud prevention
- Banking policies and procedures
- Banking
Languages
English
Native or Bilingual
Icon
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Work History
01-2020
Timeline
Personal Banker
Bank of Montreal
03.2022 - 07.2025
Sales Associate
Carters Jewelry
11.2021 - 01.2022
Early Childhood Educator
Red Deer Childcare Society
09.2018 - 03.2020
Bowling Attendant
Heritage Lanes
04.2018 - 09.2018
Food Service Worker
Booster Juice
03.2018 - 06.2018
Bakery Assistant
IGA Supermarket
09.2015 - 02.2018
Sales Associate
Bath & Body Works
- 10.2021
No Degree - Mutual Fund License
IFSE