Marissa Gates
Lake Elsinore
Summary
Dynamic professional with extensive experience at Ladera Lending and the City of Montebello, excelling in human resources and emergency response. Proven ability in onboarding and employee engagement, coupled with strong customer service skills. Adept at utilizing Microsoft Office for data accuracy and enhancing workplace culture through strategic initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Police Dispatcher I
City of Montebello
10.2023 - 07.2025
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Human Resources Coordinator
Ladera Lending
05.2022 - 10.2023
- Reviewed human resources paperwork ensuring accuracy and completeness.
- Facilitated hiring and onboarding by completing background checks.
- Posted job ads and filtered applications to streamline recruitment process.
- Scheduled interviews and assisted in drafting offer letters.
- Prepared enrollment and benefits documentation with HR managers.
- Evaluated timecards for regular and overtime hours accuracy.
- Completed employment verifications and unemployment paperwork efficiently.
- Compiled monthly reporting data to aid management decisions.
Employee Experience Representative / HR Support
Ladera Lending
09.2020 - 05.2022
- Oversaw Employee Experience department, enhancing company culture through strategic initiatives.
- Coordinated schedules and logistics for large corporate events to ensure successful execution.
- Created and managed Employee Satisfaction Surveys to assess and improve workplace morale.
- Streamlined onboarding process to enhance new employee integration and retention.
- Assisted HR and Executive teams with various operational tasks to support organizational goals.
- Developed spreadsheets in Microsoft Excel for accurate daily, weekly, and monthly reporting.
- Maintained office supplies, processed invoices for payment, and distributed mail efficiently.
- Demonstrated respect and helpfulness in all interactions to foster a positive work environment.
Administrative Assistant
Ladera Lending
07.2018 - 09.2020
- Assisted executives with diverse projects and tasks, ensuring efficient operations.
- Scheduled office meetings and client appointments, documenting key discussions in meeting minutes.
- Generated detailed reports and typed letters using Word; prepared impactful PowerPoint presentations.
- Monitored supervisor's calendar, coordinating appointments, meetings, and travel arrangements.
- Coached new employees on administrative procedures, company policies, and performance expectations.
- Coordinated comprehensive travel arrangements, including airfare, hotel bookings, and ground transportation.
Education
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA05.2011
Skills
- Customer service and support
- Human resources assistance
- Microsoft Office proficiency
- Adobe PDF management
- Employment record keeping
- Onboarding and offboarding
- Candidate sourcing
- Employment data tracking
- Employee timecard oversight
- ADP familiarity
- Leave of absence management
- Performance review facilitation
- Social media engagement
- Travel coordination
- Data accuracy and processing
- Headcount analysis and org charts
- Workflow optimization
- Quarterly performance reviews
- Employee recognition programs
- Open enrollment administration
Certification
California Notary Public Commission # 2427458- National Notary Association - Commission valid through 2026
References
References available upon request.
Timeline
Police Dispatcher I
City of Montebello
10.2023 - 07.2025
Human Resources Coordinator
Ladera Lending
05.2022 - 10.2023
Employee Experience Representative / HR Support
Ladera Lending
09.2020 - 05.2022
Administrative Assistant
Ladera Lending
07.2018 - 09.2020
High School Diploma -
Temescal Canyon High School