Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Hobbies
Timeline
Generic

Marissa Farrell

Banff,AB

Summary

Dependable and proven team player providing fast, high-quality customer service to guests in restaurant settings. Adaptable with expertise within team collaborations and resolving issues with customers, waitstaff while always ready to help provide our customers with a memorable experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Lake Agnes Teahouse
06.2023 - 10.2023
  • No running water or electricity through out five day shifts
  • Hike 3.4km to and from work place
  • Financial responsibility of summing up 10-15 bill pads and cash total to ensure daily balance
  • Served food and beverages promptly while focused attention on customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Responsible for waste sanitation, disposal, and regulations for Canada parks to ensure safety for helicopters to fly out barrels
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensuring filtration system and grease trap.
  • Respond to emergency situations in a timely, efficient manner.
  • Maintain tidy and clean work areas to promote optimal productivity and safety standards.
  • Volunteer to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Housekeeping Attendant

Lake Louise Inn
08.2022 - 04.2023
  • Engaged with guests regarding room requirements and amenities to promote overall satisfaction.
  • Answered questions and fulfilled client requests
  • Used chemicals while following safety protocols and procedures to avoid burns and injuries
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen quality
  • Sanitized all kitchen/living room surfaces, wiped down cabinets and swept and mopped floors

Retail Sales Associate

Petland
07.2021 - 08.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Greeted customers and helped with product selection, questions and animal selection
  • Cleaned and maintained animals and their enclosures
  • Demonstrated respect, friendliness and willingness to help clients and coworkers
  • Worked flexible hours: nights, weekends & holiday shifts
  • Answered questions about store policies and addressed customer concerns
  • Resolved problems, improved operations and provided exceptional customer service
  • Efficient with all responsibilities of being a cashier
  • Manage inventory, stock shelves and assist customers on the sales floors
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items

Family Babysitter

Various Families
08.2014 - 08.2022
  • Played games, worked on puzzles and read books to young children
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation
  • Built positive and nurturing environments to support child social and emotional growth
  • Assisted children with homework assignments and special projects across different subjects
  • Prepared healthy, age-appropriate snacks and meals
  • Communicated positively with children and guardians
  • Supervised children on playground to help develop physical and social skills

Food Service Worker

Jungle Hut Express - Food Truck
05.2014 - 09.2016
  • Greeted customers at counter to take orders and answer questions
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Developed and maintained positive relationships with customers to enhance customer experience
  • Processed customer payments and balanced cash drawers
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer turn out
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Made food according to standard recipes with requested changes for customer satisfaction

Education

High School Diploma -

Fort Saskatchewan High School
Fort Saskatchewan, AB
06.2021

Skills

  • Customer Service
  • Restaurant-Serving & Kitchen
  • Efficient Worker
  • High Volume Dining
  • Punctual
  • Adaptable and Flexible
  • Professional Cleaning
  • Retail Experience
  • Cash Handling
  • Strong Communication and Interpersonal Skills
  • Menu Memorization

Certification

  • Proserve
  • Exotic Wildlife Internship
  • Small Animal Enthusiast Training Course
  • Red Cross Babysitting Course

Volunteering

  • ACOTPRO Sea Turtle conservation

    - Handling turtle eggs

    - Collecting wildlife data

    - Releasing 100+ Sea 

      Turtles 

    - Beach night patrols


  • El Viejo Del Monte

    - Planting 30+ trees

    - Taming pineapple plant

    - Tropical gardening 

    - Construction 


  • Restate Wildlife Rescue Center

   -Observe wildlife behavior

   -Animal food preparation

   -Feeding Macaws

   -Animal enrichment 

    activities

 


Hobbies

  • Cooking
  • Travel
  • Gardening
  • Sports - swimming, biking
  • Hiking

Timeline

Server

Lake Agnes Teahouse
06.2023 - 10.2023

Housekeeping Attendant

Lake Louise Inn
08.2022 - 04.2023

Retail Sales Associate

Petland
07.2021 - 08.2022

Family Babysitter

Various Families
08.2014 - 08.2022

Food Service Worker

Jungle Hut Express - Food Truck
05.2014 - 09.2016

High School Diploma -

Fort Saskatchewan High School

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Marissa Farrell