Marissa Den Dulk
Prince George,BC
Summary
Experienced bartender passionate about serving customers well, while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in pub, bar, nightclub and restaurant establishments.
Overview
18
18
years of professional experience
Work History
Tattoo Artist
Gold Tooth Grin Tattoo Studio
05.2018 - Current
- Performed clean, high-quality work at all times.
- Kept areas neat and clean and equipment sanitized.
- Maintained schedule and kept appointment times.
- Created custom tattoo designs for customers.
- Accepted and processed customer payments.
Bartender
Lambda
01.2016 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Sonar
09.2017 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Head Bartender
Generator Cabaret
12.2006 - 08.2017
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Shooters Pub (Ospika)
09.2013 - 04.2014
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
High School Diploma -
PGSS
Prince George, Canada1998
Skills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Customer service expertise
- Bar Equipment Familiarity
- Team player attitude
- Changing beer kegs
- Supply and Inventory Maintenance
- Liquor Law Compliance
- Food and Beverage Service
- Staff Training and Supervision
- Cash Register Operation
Timeline
Tattoo Artist
Gold Tooth Grin Tattoo Studio
05.2018 - Current
Bartender
Sonar
09.2017 - 04.2018
Bartender
Lambda
01.2016 - 01.2019
Bartender
Shooters Pub (Ospika)
09.2013 - 04.2014
Head Bartender
Generator Cabaret
12.2006 - 08.2017
High School Diploma -
PGSS
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