Marissa Dehoop
Victoria,BC
Summary
Dynamic professional with a proven track record at Save-On-Foods, adept in cash handling and exceptional customer service. Excelled in roles requiring adaptability, teamwork, and efficient multitasking. Notably enhanced customer satisfaction and operational efficiency. Skilled in problem-solving, consistently contributed to workplace improvements and positive customer experiences.
Effective Student committed to learning, developing skills in Psychology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
8
8
years of professional experience
Work History
Ecommerce Clerk
Save-On-Foods
05.2024 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Cashier
Country Grocer
05.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Youth Volunteer
Carinsmore Carehome/Cowichan District Hospital
09.2016 - 03.2020
- Fostered sense of belonging and support by mentoring new volunteers.
- Maintained confidentiality of seniors and medical conditions or issues.
- Engaged in activities for seniors and provided memorable experiences for seniors.
- Helped serve drinks and food to seniors in a timely manner.
Waitress
Sathian Thai Food
09.2018 - 01.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Arts - Psychology
University of Victoria
Victoria, BC05-2025
No Degree - Transformative Climate Action Certificate
University Of Victoria
Victoia, BC05-2025
High School Diploma -
Frances Kelsey Secondary
Mill Bay, BC06-2020
Skills
- Cash handling
- Customer service
- Problem-solving
- Adaptability and flexibility
- Teamwork and collaboration
- Time management
- Multitasking
- Telephone Ettiquete
Timeline
Ecommerce Clerk
Save-On-Foods
05.2024 - Current
Cashier
Country Grocer
05.2021 - 08.2023
Waitress
Sathian Thai Food
09.2018 - 01.2019
Youth Volunteer
Carinsmore Carehome/Cowichan District Hospital
09.2016 - 03.2020
Bachelor of Arts - Psychology
University of Victoria
No Degree - Transformative Climate Action Certificate
University Of Victoria
High School Diploma -
Frances Kelsey Secondary
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