Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marissa DaRocha

Brampton

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Bartender

The Pulpit Club Golf Course
04.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.


Hostess/Server

Moxies Bar & Grill
01.2022 - 04.2024
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bank Teller

Scotiabank
10.2022 - 12.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Customer Service Representative

Rona Home and Garden
10.2020 - 06.2023
  • During my time at Rona, I have worked in the electrical department as well as experience working as a cashier and other departments around the store.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Medical Terminology

Canadian Red Cross

High School Diploma -

St Roch Secondary
Brampton, ON
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Sales expertise
  • Guest engagement
  • Hospitality service expertise
  • Safe food handling
  • Product knowledge
  • Organization
  • Child care
  • Pet care
  • Routine management

Languages

English

Certification

Smart Serve

Timeline

Server/Bartender

The Pulpit Club Golf Course
04.2024 - 11.2024

Bank Teller

Scotiabank
10.2022 - 12.2022

Hostess/Server

Moxies Bar & Grill
01.2022 - 04.2024

Customer Service Representative

Rona Home and Garden
10.2020 - 06.2023

Medical Terminology

Canadian Red Cross

High School Diploma -

St Roch Secondary
Marissa DaRocha