MARISSA CUA
Victoria,B.C.
Summary
I am seeking a challenging role within a well-established company, aiming to utilize my skills, foster professional development, and make enduring contributions to the organization's achievements.
Overview
13
13
years of professional experience
Work History
ROOM ATTENDANT
Hotel Rialto
04.2023 - Current
- Ensure guest rooms are clean, well-maintained, and properly stocked with amenities before check-in
- Perform daily cleaning tasks in guest rooms, including changing linens, vacuuming, dusting, and restocking toiletries
- Provide information about hotel services, local attractions, and dining options to guests, and answer any questions they may have
- Monitor the premises for security and safety concerns, reporting any unusual activities or incidents to management or security personnel
- Facilitate room service orders, delivering amenities to guest rooms as requested.
PHARMACY ASSISTANT
Shoppers Drug Mart
10.2023 - 02.2024
- Interacted with customers, answered inquiries, and helped customers
- Assisted in the preparation and processing of prescriptions including data entry, labeling, and packaging medications
- Dispensed medications under the supervision of a pharmacist, ensuring accurate dosage and appropriate packaging
- Administrative tasks included filing prescriptions, maintained patient records, and handled insurance claims.
CASHIER
Thrifty Foods
09.2022 - 06.2023
- Accurately handled cash, credit card transactions, and other forms of payment, including giving correct change and processing refunds when necessary
- Operated cash registers, scanners, and other point-of-sale equipment efficiently and accurately
- Scanned and rang up items, ensuring that prices matched the product, and verifying discounts or promotions
- Help customers load their purchases into carts.
BUSINESS MANAGER/OWNER - FOOD SERVICE
Lemon Ice Food & Beverage
06.2019 - 08.2022
- Managed all facets of the branch's daily operations, ensuring compliance with the business operations standards and mall operations policies and regulations
- Developed marketing strategies, formulated, and amplified product assortment to maximize sales opportunity paralleled with creating and innovating business ideas to expand the enterprise
- Generated, maintained, and reconciled sales reports; analyzed and created action plans to further boost operation productivity
- Process necessary documents and other related permits for the business
- Handled store operations.
CUSTOMER SERVICE REPRESENTATIVES- SALES
The Hive - AVLS
09.2016 - 03.2018
- Tracked the usage of consumables such as printer ribbons, cards, and ink to ensure timely replacements
- Maintained detailed records of printer status and consumables inventory
- Provided technical assistance to clients for printer-related issues
- Reported any issues or concerns to the appropriate teams for resolution
- Monitored clients' ID card printers to ensure they were functioning optimally.
CUSTOMER SERVICE REPRESENTATIVE - AUTO INSURANCE CLAIMS
OOH - 365
11.2014 - 07.2015
- Offered prompt and courteous assistance to policyholders seeking information or updates regarding their car insurance claims
- Verified policyholders' claim information, including accident details, policy coverage, and repair estimates, ensuring accuracy and compliance with insurance policies
- Kept policyholders informed about the progress of their vehicle repairs, addressing any questions or concerns they may have
- Handled any disputes or issues related to repair services with professionalism and worked towards satisfactory resolutions for policyholders.
CUSTOMER SERVICE/SALES
M1 Shop Private Limited
12.2010 - 05.2012
- Provided excellent customer service by assisting customers in-store with inquiries, purchases, account changes, and troubleshooting telecommunications services and devices
- Stay updated on the telecommunications company's products and services, including mobile devices, plans, internet services, and TV packages, to effectively guide customers
- Troubleshooted and resolved common technical issues with devices, network connections, and services, escalating complex problems to technical support teams when necessary
- Addressed and resolved customer complaints or concerns promptly and professionally, working to ensure customer satisfaction.
Education
Diploma in Business Administration -
University of Victoria
04.2024
Bachelor of Science in Commerce- Banking and Finance -
University of the Cebu
03.2002
Skills
- MS Word
- MS Office
- MS Excel
- Customer Service Excellence
- Critical Thinking and Management
- Detail Oriented
- Strategic Planning
- Problem Identification/Analysis
- Business Operations Management
Work Ethics
- Dedicated to work assignments.
- Professional attitude
- Results oriented.
- Leadership and teamwork
Timeline
PHARMACY ASSISTANT
Shoppers Drug Mart
10.2023 - 02.2024
ROOM ATTENDANT
Hotel Rialto
04.2023 - Current
CASHIER
Thrifty Foods
09.2022 - 06.2023
BUSINESS MANAGER/OWNER - FOOD SERVICE
Lemon Ice Food & Beverage
06.2019 - 08.2022
CUSTOMER SERVICE REPRESENTATIVES- SALES
The Hive - AVLS
09.2016 - 03.2018
CUSTOMER SERVICE REPRESENTATIVE - AUTO INSURANCE CLAIMS
OOH - 365
11.2014 - 07.2015
CUSTOMER SERVICE/SALES
M1 Shop Private Limited
12.2010 - 05.2012
Diploma in Business Administration -
University of Victoria
Bachelor of Science in Commerce- Banking and Finance -
University of the Cebu