I am seeking a challenging role within a well-established company, aiming to utilize my skills, foster professional development, and make enduring contributions to the organization's achievements.
Overview
13
13
years of professional experience
Work History
ROOM ATTENDANT
Hotel Rialto
04.2023 - Current
Ensure guest rooms are clean, well-maintained, and properly stocked with amenities before check-in
Perform daily cleaning tasks in guest rooms, including changing linens, vacuuming, dusting, and restocking toiletries
Provide information about hotel services, local attractions, and dining options to guests, and answer any questions they may have
Monitor the premises for security and safety concerns, reporting any unusual activities or incidents to management or security personnel
Facilitate room service orders, delivering amenities to guest rooms as requested.
PHARMACY ASSISTANT
Shoppers Drug Mart
10.2023 - 02.2024
Interacted with customers, answered inquiries, and helped customers
Assisted in the preparation and processing of prescriptions including data entry, labeling, and packaging medications
Dispensed medications under the supervision of a pharmacist, ensuring accurate dosage and appropriate packaging
Administrative tasks included filing prescriptions, maintained patient records, and handled insurance claims.
CASHIER
Thrifty Foods
09.2022 - 06.2023
Accurately handled cash, credit card transactions, and other forms of payment, including giving correct change and processing refunds when necessary
Operated cash registers, scanners, and other point-of-sale equipment efficiently and accurately
Scanned and rang up items, ensuring that prices matched the product, and verifying discounts or promotions
Help customers load their purchases into carts.
BUSINESS MANAGER/OWNER - FOOD SERVICE
Lemon Ice Food & Beverage
06.2019 - 08.2022
Managed all facets of the branch's daily operations, ensuring compliance with the business operations standards and mall operations policies and regulations
Developed marketing strategies, formulated, and amplified product assortment to maximize sales opportunity paralleled with creating and innovating business ideas to expand the enterprise
Generated, maintained, and reconciled sales reports; analyzed and created action plans to further boost operation productivity
Process necessary documents and other related permits for the business
Handled store operations.
CUSTOMER SERVICE REPRESENTATIVES- SALES
The Hive - AVLS
09.2016 - 03.2018
Tracked the usage of consumables such as printer ribbons, cards, and ink to ensure timely replacements
Maintained detailed records of printer status and consumables inventory
Provided technical assistance to clients for printer-related issues
Reported any issues or concerns to the appropriate teams for resolution
Monitored clients' ID card printers to ensure they were functioning optimally.
CUSTOMER SERVICE REPRESENTATIVE - AUTO INSURANCE CLAIMS
OOH - 365
11.2014 - 07.2015
Offered prompt and courteous assistance to policyholders seeking information or updates regarding their car insurance claims
Verified policyholders' claim information, including accident details, policy coverage, and repair estimates, ensuring accuracy and compliance with insurance policies
Kept policyholders informed about the progress of their vehicle repairs, addressing any questions or concerns they may have
Handled any disputes or issues related to repair services with professionalism and worked towards satisfactory resolutions for policyholders.
CUSTOMER SERVICE/SALES
M1 Shop Private Limited
12.2010 - 05.2012
Provided excellent customer service by assisting customers in-store with inquiries, purchases, account changes, and troubleshooting telecommunications services and devices
Stay updated on the telecommunications company's products and services, including mobile devices, plans, internet services, and TV packages, to effectively guide customers
Troubleshooted and resolved common technical issues with devices, network connections, and services, escalating complex problems to technical support teams when necessary
Addressed and resolved customer complaints or concerns promptly and professionally, working to ensure customer satisfaction.
Education
Diploma in Business Administration -
University of Victoria
04.2024
Bachelor of Science in Commerce- Banking and Finance -
University of the Cebu
03.2002
Skills
MS Word
MS Office
MS Excel
Customer Service Excellence
Critical Thinking and Management
Detail Oriented
Strategic Planning
Problem Identification/Analysis
Business Operations Management
Work Ethics
Dedicated to work assignments.
Professional attitude
Results oriented.
Leadership and teamwork
Timeline
PHARMACY ASSISTANT
Shoppers Drug Mart
10.2023 - 02.2024
ROOM ATTENDANT
Hotel Rialto
04.2023 - Current
CASHIER
Thrifty Foods
09.2022 - 06.2023
BUSINESS MANAGER/OWNER - FOOD SERVICE
Lemon Ice Food & Beverage
06.2019 - 08.2022
CUSTOMER SERVICE REPRESENTATIVES- SALES
The Hive - AVLS
09.2016 - 03.2018
CUSTOMER SERVICE REPRESENTATIVE - AUTO INSURANCE CLAIMS
OOH - 365
11.2014 - 07.2015
CUSTOMER SERVICE/SALES
M1 Shop Private Limited
12.2010 - 05.2012
Diploma in Business Administration -
University of Victoria
Bachelor of Science in Commerce- Banking and Finance -