Marissa Cortez

I handle multiple tasks such as, answering more than 100 calls within 8 hours with excellent customer service making sure I assist with answering each patient or future patients questions or help reschedule or set up new patient appointments. I make sure all patients are eligible through their insurance the day prier of the appointment. I also submit multiple authorizations for office visits and procedures through each patients insurance the day prier of the patients appointments as well.

As a patient representative I worked in the front desk daily, handling multiple calls a day with great customer service making sure I fulfill each call. I checked each patients eligibility with their insurance prior to scheduling the future appointments. I handled incoming faxes and made sure I completed each request. I would make sure all lien patients with attorneys/adjusters have everything they need prior to coming into the office. I also had the responsibility of collecting copays or any previous debt.

As a overnight stocker I assisted with checking out multiple products. Made sure I completed the job while making sure I followed all safety protocols assuring myself and the merchandise are secure.

I Managed multiple tasks and met time-sensitive deadlines. As well provided clerical support to company employees by copying, faxing, and filing documents. Responded to inquiries from callers seeking information with excellent customer service. I worked with multiple company's to make sure their future employees or injured employees are setup with all the correct paper work for workers compensations. Assisted with the responsibility of collecting copays or company fees.

I held the responsibilities of answering all phone calls, scheduling and rescheduling appointments. I submitted authorizations through insurances for procedures. I checked eligibility through insurances for each patient prior to scheduling appointments. I Scanned all documents, and organized all patients files. I collected all patients copays. I organized the clinic and cleaned each room prior to leading patients in. I roomed each patient as well, and checked vitals.

Maintained a organized and clean work environment. Assisted with dispatching all merchandise. I would stock up on any items that we were low on.

Contributed to team success by completing jobs quickly and accurately. I kept work areas clean, organized, and safe to promote efficiency and team safety. Operated register to process payments and collect cash payment for order totals. I assisted all customers with their needs, and had answers for all questions.