Marissa Chouinard
Timmins,ON
Summary
Dynamic and adaptable professional with a proven ability to quickly learn new processes and effectively respond to customer and company needs. Recognized for a strong work ethic, unwavering focus, and diligence, complemented by excellent interpersonal and problem-solving skills. Bilingual proficiency in French and English enhances communication capabilities, fostering positive relationships in diverse environments. Committed to delivering exceptional results and contributing to team success.
Overview
8
8
years of professional experience
Work History
Waitress
Restaurant Nadeau
10.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently in fast-paced environment during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Casino Attendant
Jackpot Time
01.2023 - 02.2024
- Monitored gaming area to ensure compliance with rules and regulations.
- Assisted patrons with inquiries, providing exceptional customer service.
- Monitored inventory levels and restocked merchandise as needed to support sales.
- Implemented best practices for cash handling, minimizing discrepancies during cash-out procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Coordinated communication between departments to enhance operational efficiency.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and system usage.
Guest Service Agent
super 8
11.2020 - 07.2021
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and other communications.
Event Planner
Gold Dust Even Planning
12.2017 - 02.2020
- Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Set Backdrops and organized centerpieces according to customers wants & needs.
- Cleaned equipment and decorations accordingly
- Organize company warehouse to facilitate storage and usage of equipment.
- Organized lighting to obtain desired atmosphere of the event
- Decorated halls ,patios , barns, rinks, schools, auditoriums, etc. according to specific Color pallets requested by the customer.
- Increased customer satisfaction by resolving last minute issues.
- Worked in high pressure environments to understand the importance of providing effective and punctual service.
Education
High School Diploma -
École Secondaire Renaissance
Timmins, ON06.2021
Skills
- Customer service
- Strong multitasking
- Punctual
- Enthusiastic worker
- Organizational skills
- Capable in high stress environments
- Resourceful
- Flexible & Adaptable
- Team collaboration
- Time management
Languages
French
English
Timeline
Waitress
Restaurant Nadeau
10.2024 - Current
Casino Attendant
Jackpot Time
01.2023 - 02.2024
Guest Service Agent
super 8
11.2020 - 07.2021
Event Planner
Gold Dust Even Planning
12.2017 - 02.2020
High School Diploma -
École Secondaire Renaissance