Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marissa Chouinard

Timmins,ON

Summary

Dynamic and adaptable professional with a proven ability to quickly learn new processes and effectively respond to customer and company needs. Recognized for a strong work ethic, unwavering focus, and diligence, complemented by excellent interpersonal and problem-solving skills. Bilingual proficiency in French and English enhances communication capabilities, fostering positive relationships in diverse environments. Committed to delivering exceptional results and contributing to team success.

Overview

8
8
years of professional experience

Work History

Waitress

Restaurant Nadeau
10.2024 - Current
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple tables efficiently in fast-paced environment during peak hours.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Casino Attendant

Jackpot Time
01.2023 - 02.2024
  • Monitored gaming area to ensure compliance with rules and regulations.
  • Assisted patrons with inquiries, providing exceptional customer service.
  • Monitored inventory levels and restocked merchandise as needed to support sales.
  • Implemented best practices for cash handling, minimizing discrepancies during cash-out procedures.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Coordinated communication between departments to enhance operational efficiency.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted in training new cashiers on operational procedures and system usage.

Guest Service Agent

super 8
11.2020 - 07.2021
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Identified issues, analyzed information and provided solutions to problems.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used Microsoft Word and other software tools to create documents and other communications.

Event Planner

Gold Dust Even Planning
12.2017 - 02.2020
  • Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Set Backdrops and organized centerpieces according to customers wants & needs.
  • Cleaned equipment and decorations accordingly
  • Organize company warehouse to facilitate storage and usage of equipment.
  • Organized lighting to obtain desired atmosphere of the event
  • Decorated halls ,patios , barns, rinks, schools, auditoriums, etc. according to specific Color pallets requested by the customer.
  • Increased customer satisfaction by resolving last minute issues.
  • Worked in high pressure environments to understand the importance of providing effective and punctual service.

Education

High School Diploma -

École Secondaire Renaissance
Timmins, ON
06.2021

Skills

  • Customer service
  • Strong multitasking
  • Punctual
  • Enthusiastic worker
  • Organizational skills
  • Capable in high stress environments
  • Resourceful
  • Flexible & Adaptable
  • Team collaboration
  • Time management

Languages

French
English

Timeline

Waitress

Restaurant Nadeau
10.2024 - Current

Casino Attendant

Jackpot Time
01.2023 - 02.2024

Guest Service Agent

super 8
11.2020 - 07.2021

Event Planner

Gold Dust Even Planning
12.2017 - 02.2020

High School Diploma -

École Secondaire Renaissance

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Marissa Chouinard