Marissa Cazzola
St. Catharines
Summary
Seasoned Store Manager specializing in management of retail locations. Skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate /Warehouse Inventory Clerk
Salvation Army Thrift Store
05.2024 - Current
- Assisted in meeting daily production goals.
- Processed transactions efficiently, ensuring accurate transactions and safeguarding against losses.
- Collaborated with team members to meet daily targets and inventory goals, contributing to overall store success.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Associate
Talize
08.2023 - 04.2024
- Process transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contribute to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Promote special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
Store Manager
McCarthy Uniforms
03.2022 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Lead interviewing, hiring and training of new staff.
- Approved regular payroll submissions for employees.
- Set effective store schedules for a team of 15 based on forecasted customer levels, individual employee knowledge, and service requirements.
- Create reports and analyze data to track progress of sales objectives and daily quotas.
- Managed inventory levels to ensure product availability, supporting customer satisfaction and sales efficiency.
Assistant Manager
McCarthy Uniforms
04.2018 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, filling online orders, and supervising staff.
- Demonstrate effective communication, team work, and leadership skills while working alongside various staff members to create a welcoming, team-oriented work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Health and Safety Representative - responsible for duties such as filling out incident reports, checking safety products monthly and ordering supplies.
Education
High School Diploma -
Bishop Ryan Catholic Secondary School
Hamilton, ON06.2017
Skills
- Maximizing Profitability
- Employee Motivation
- Inventory Management
- Staff Management
- Time Management
- Store Opening and Closing Procedures
- Customer Service
Timeline
Retail Sales Associate /Warehouse Inventory Clerk
Salvation Army Thrift Store
05.2024 - Current
Retail Sales Associate
Talize
08.2023 - 04.2024
Store Manager
McCarthy Uniforms
03.2022 - 08.2023
Assistant Manager
McCarthy Uniforms
04.2018 - 03.2022
High School Diploma -
Bishop Ryan Catholic Secondary School
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