Marissa Andress
Oshawa,ON
Overview
2
2
years of professional experience
Work History
Housekeeper
Ventas Canada Retirement
Whitby, Ontario
04.2022 - 03.2024
- Achieved high standards of hygiene by thoroughly cleaning and disinfecting all bathroom elements including toilets, bathtubs, showers, and sinks.
- Managed the upkeep of the housekeeping room by neatly arranging sheets on shelves and categorizing them using names.
- Disinfected telephones, light switches and other frequently touched objects.
- Achieved and upheld meeting all health standards while performing cleaning tasks.
- Ensured the neatness of living spaces by regularly emptying trash receptacles.
- Followed safety procedures when handling hazardous materials.
- Monitored the appropriate use of chemicals while cleaning various types of surfaces.
- Ensured prompt and efficient response to resident inquiries about housekeeping.
- Reported maintenance issues or damage promptly to supervisors.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Conducted inspections of vacant rooms following thorough cleaning to verify their presentable condition.
- Maintained a consistent rotation schedule for bed linens and towels.
- Applied effective deep-cleaning practices to maintain high standards of sanitation.
- Restored linens to pristine condition through laundering sheets and removing stains
- Ensured cleanliness and organization of stock supplies.
- Followed proper guidelines to use cleaning chemicals.
Server
Ventas Canada Retirement
Whitby, Ontario
04.2022 - 03.2024
- Ensured continuous cleanliness and proper set-up of dining room.
- Provided meals to residents throughout the day in the dining room.
- Provided food delivery services to individuals requiring assistance.
- Adhered to health safety guidelines for food product preparation and service.
- Delivered exceptional customer service to guarantee customer satisfaction
- Demonstrated efficiency in memorizing a high volume of orders.
- Accurately and promptly accepted customer orders.
- Effectively communicated customer allergies or special requests to kitchen staff.
- Ensured food quality by conducting pre-service checks.
- Maintained a high level of professionalism while delivering food orders in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Remained updated on daily specials, new menu items, and promotions.
- Provided courteous, efficient and fast service to all guests.
- Managed replenishment of supplies and arranged the dining area.
- Collected meal satisfaction feedback from residents and communicated it to kitchen staff.
- Maintained cleanliness of dining area by preparing and sanitizing tables and chairs.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged clean napkins and placemats to ensure proper setup of tables for upcoming meals.
- Performed cleaning tasks including sweeping and mopping floors, vacuuming carpets, and maintaining dining room cleanliness.
- Enhanced service quality and menu recommendations based on customer feedback.
- Handled customer complaints and efficiently resolved issues by coordinating with kitchen staff.
- Delivered exceptional service to a large number of residents.
- Provided customer service including greeting, answering queries, and suggesting menu items.
- Demonstrated continuous awareness of menu items, garnishes, ingredients, and preparation methods.
- Contributed to expediting food service through assistance in prepping salads, appetizers, and desserts.
- Cleaned and cleared tables by promptly collecting dirty dishes and glasses.
- Guided residents in selecting menu items, offered recommendations, and efficiently took orders for both meals and beverages.
- Offered comprehensive descriptions of menu items, detailing the ingredients and cooking techniques when asked.
- Ensured consistent replenishment of supplies in service areas during off-peak hours.
Timeline
Housekeeper
Ventas Canada Retirement
04.2022 - 03.2024
Server
Ventas Canada Retirement
04.2022 - 03.2024