MARISSA ADAMS
Leamington,Canada
Summary
Dynamic professional with a proven track record at Esteem Medical Esthetics, excelling in client experience management and process improvement. Skilled in scheduling and documentation, I enhance operational efficiency while fostering strong client relationships. Adept at utilizing digital tools and delivering exceptional service, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk / Assistant
Esteem Medical Esthetics
Tecumseh, Canada
04.2022 - Current
- Managed client check-ins, appointment scheduling, and front-desk operations
- Handled inbound and outbound client communications via phone and email
- Processed payments and maintained accurate client records and documentation
- Prepared clients for treatments and supported daily clinic workflows
- Delivered discreet, professional service in a regulated medical aesthetics setting
Assistant Manager Intern
Esteem Medical Esthetics
Tecumseh, Canada
04.2025 - 08.2025
- Supported daily clinic operations and assisted management with administrative tasks
- Coordinated scheduling, client flow, and staff support to improve operational efficiency
- Assisted with workflow organization, record management, and process improvements
- Handled client inquiries and concerns, ensuring consistent service quality
- Contributed to maintaining a high standard of client experience and clinic performance
Performance Coach / Personal Trainer
Movati Athletic Kingsville
Kingsville, Canada
07.2023 - 07.2024
- Delivered one-on-one personal training programs tailored to individual client goals
- Conducted fitness assessments and monitored client progress using performance tracking
- Educated clients on proper exercise technique, safety, and injury prevention
- Built strong client relationships to support retention and long-term engagement
- Maintained professionalism and operational standards in a premium fitness environment
Member Experience Associate (MEA)
Movati Athletic Kingsville
Kingsville, Canada
02.2020 - 07.2023
- Delivered exceptional front-desk customer service in a high-traffic fitness environment
- Assisted with membership sales, renewals, upgrades, and account inquiries
- Supported team sales productivity and member retention initiatives
- Addressed member concerns professionally to ensure positive member experiences
- Collaborated with management and trainers to support daily club operations
Education
Honours Bachelor of Business Administration - Information Communication Technology
St. Clair College
Windsor, ON04.2026
Skills
- Business operations support
- Process improvement
- Workflow optimization
- Client experience management
- Scheduling
- Coordination
- Administrative support
- Documentation
- Financial literacy
- Performance analysis
- Microsoft Excel
- Data analysis
- Reporting
- Business information systems
- Technology-enabled process improvement
- Digital tools
- Office software
- Project coordination
- Task tracking
- Time management
- Prioritization
- Cross-functional collaboration
- Process documentation
- Problem-solving
- Critical thinking
- Professional written communication
- Verbal communication
- Client relationship management
- Confidential information handling
- Customer service excellence
- Adaptability
References
- Dr. Dusanka Jezdic, Medical Director / Physician, Esteem Medical Esthetics, Tecumseh, ON, Reference available upon request
- Dr. Denny Jezdic, Owner, Esteem Medical Esthetics, Tecumseh, ON, Reference available upon request
Timeline
Assistant Manager Intern
Esteem Medical Esthetics
04.2025 - 08.2025
Performance Coach / Personal Trainer
Movati Athletic Kingsville
07.2023 - 07.2024
Front Desk / Assistant
Esteem Medical Esthetics
04.2022 - Current
Member Experience Associate (MEA)
Movati Athletic Kingsville
02.2020 - 07.2023
Honours Bachelor of Business Administration - Information Communication Technology
St. Clair College