Marisol Salcedo

Pharmacy Technician

Rite Aid

05.1995 - Current

Dispensed medications accurately according to prescriptions and established protocols.
Provided exceptional customer service, addressing inquiries and resolving issues effectively.
Maintained cleanliness and organization of the pharmacy workspace to ensure compliance with safety standards.
Processed insurance claims efficiently, verifying coverage and assisting customers with billing questions.
Monitored expiration dates of medications, ensuring timely removal of outdated products from inventory.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.