Marisol Rodriguez

Provide excellent telephonic customer service to every call that enters the company's main switchboard using; proper telephone etiquette, strong voice quality, and clear articulation

Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.

Provides information associated with Accounts Payable and Accounts Receivable.

Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.

Ensure the entrance area of the facility is clean by providing light housekeeping as necessary.

Maintains daily facility and Family Service Counselor schedule.

Research records for family requests.

Completes Facility Work Orders

Performs other duties as assigned.

At all times comply with company policies, procedures and instructions.

Contribute to improving the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested.

Records Kardex for new sales, Affidavit of Heirs, Transfer of Interment Rights

Assists Legal with preparing, Cemetery Transfer of Interment Rights, Affidavit of Heirs/ Name Changes.

• Monitoring and improving daily functions, emails, phone calls
• Invoicing accounts on time via Quickbooks
• Building processes based on the business goals
• Measuring efficiency of systems and procedures
• Tracks inventory of current stock
• Performs other duties assigned
• Bookkeeping responsibilities
• Record keeping

• Assisting manager on correspondence regarding customer complaints
• Provides excellent customer service in both shipping, & production
• Answer phones, help guide customers with inquiries, problems etc
• Closes and Opens store
• Make sure the facility is safe
• Works along with manager, to take any tasks given or initiates tasks for other team members
• Tracks inventory of current stock and orders supplies as needed
• Performs other duties assigned
• Assists customers with questions and concerns or refers to a manager for solution.

• Synchronized swimming/ diving/ swim team and water polo coach
• Open and close the building, making sure it is secured and alarms are operating accordingly
• Handles cash counters, collects cash and deposits in the safe
• Aquasize and Zero impact (deep end) instructor
• Ability to make appropriate decisions in case of an emergency.

• Assisting manager on correspondence regarding customer complaints
• Open and close the building, making sure it is secured and alarms are operating accordingly
• Handles cash counters, collects cash and deposits in the safe
• Handling sales, strong communication and problem solving skills
• Maintaining the appearance of the facility, during store hours and before opening and closing
• Making sure windows, shelves, bathrooms and front desk are clean
• Multitasking, supervising the facility while helping customers or being on the phone
• Ability to make appropriate decisions in case of an emergency
• Prepared and assisted in meeting daily, weekly, and monthly sales goals
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions
• Check members into the system
• New member sign-up
• Take prospective members on tours.