Marisol Perez
Roseville
Summary
Dynamic Customer Service Representative with a proven track record , excelling in problem resolution and relationship building. Recognized for enhancing customer satisfaction through effective communication and active listening. Skilled in payment processing and data entry, consistently delivering exceptional service in high-pressure environments. Committed to fostering loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Safeway
06.2025 - 09.2025
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing.
- Resolved customer complaints promptly, maintaining a positive shopping experience.
- Maintained product displays and inventory levels, contributing to store organization.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Educated customers on promotions and loyalty programs, fostering engagement.
- Adhered to safety and sanitation standards, promoting a clean shopping environment.
- Participated in training sessions for new hires, sharing best practices in customer service.
Customer Service Representative
The Home Depot
08.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Spirit Halloween Store
07.2023 - 11.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Box Lunch
06.2022 - 12.2022
- Assisted in managing daily operations, ensuring smooth workflow and efficient service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Processed customer orders accurately using point-of-sale systems, ensuring quick service turnaround.
- Collaborated with kitchen staff to ensure timely food preparation and quality assurance.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Developed relationships with regular customers, fostering loyalty through personalized service and attention to detail.
- Managed high-volume phone calls, taking orders accurately and efficiently.
- Utilized excellent listening skills when taking orders over the phone or in person, ensuring complete accuracy.
- Maintained a clean and welcoming environment, contributing to positive customer experiences.
- Provided menu recommendations based on customer preferences, resulting in upselling opportunities.
Customer Service Representative
Spirit Halloween Store
08.2021 - 11.2021
- Managed cash register operations, ensuring seamless transaction processing and customer satisfaction.
- Collaborated with team members to maintain store appearance and organization, enhancing shopping experience.
- Processed returns and exchanges promptly, maintaining compliance with company policies and procedures.
- Developed strong relationships with regular customers, promoting loyalty through personalized service approaches.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Horizon Charter School
Lincoln, CA05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Client relations
- Professional telephone demeanor
- Order processing
- Documentation
- Administrative support
- Building rapport
- Coordination
- Order fulfillment
- Store maintenance
- Retail store support
- Time management
- Honest and dependable
- Reliable
- Team work and collaboration
- Strong communication skills
Timeline
Customer Service Representative
Safeway
06.2025 - 09.2025
Customer Service Representative
The Home Depot
08.2024 - 10.2024
Customer Service Representative
Spirit Halloween Store
07.2023 - 11.2023
Customer Service Representative
Box Lunch
06.2022 - 12.2022
Customer Service Representative
Spirit Halloween Store
08.2021 - 11.2021
High School Diploma -
Horizon Charter School