Marisol Osorio
San Jose
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, demonstrated at ASUCD Coffee House and other notable organizations. Skilled in active listening and data entry, fluent in Spanish and Portuguese. Excelled in enhancing customer loyalty and operational efficiency, contributing to significant sales growth. Expert at fostering inclusive environments and improving team performance.
Encouraging team lead and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Noah's Bagels
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
After School Instructor
Catholic Charities of Santa Clara County
06.2022 - 04.2024
- Fostered an inclusive environment by addressing individual differences and encouraging respect, empathy, and understanding among peers.
- Managed behavior issues effectively by implementing a consistent system of rewards and consequences for all students in the program.
- Supported struggling readers with targeted interventions aimed at improving fluency comprehension skills.
- Boosted student confidence by providing personalized feedback and guidance on homework assignments.
Cashier Supervisor
ASUCD Coffee House
02.2022 - 02.2024
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Orientation Team Lead
UC Davis Student Housing and Dining Services
09.2021 - 09.2023
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Arts - Economics
University of California, Davis
09-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Time management
- Attention to detail
- FLUENT IN SPANISH
- FLUENT IN PORTUGESE
Certification
- Certified multiskills intermediate proficiency in Portuguese, as per the evaluation of the Brazilian Ministry of Education through Celpe-Bras (Certificate in Brazilian Portuguese)
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Customer Service Representative
Noah's Bagels
04.2024 - Current
After School Instructor
Catholic Charities of Santa Clara County
06.2022 - 04.2024
Cashier Supervisor
ASUCD Coffee House
02.2022 - 02.2024
Orientation Team Lead
UC Davis Student Housing and Dining Services
09.2021 - 09.2023
- Certified multiskills intermediate proficiency in Portuguese, as per the evaluation of the Brazilian Ministry of Education through Celpe-Bras (Certificate in Brazilian Portuguese)
Bachelor of Arts - Economics
University of California, Davis
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