Marisol L. Espinoza
Colton,CA
Summary
Motivated professional with a strong background in customer service, administration, and sales experience seeking a position with a company that offers growth opportunities and allows for effective skill utilization. Committed to delivering exceptional customer experiences, I bring a proven track record of exceeding targets and driving revenue growth. With a keen eye for detail and exceptional problem-solving abilities, adept at managing multiple tasks simultaneously while maintaining a high level of accuracy. Eager to contribute expertise in a dynamic team environment to achieve organizational success.
Overview
15
15
years of professional experience
Work History
Proposals Analyst I – Hybrid
Beckman Coulter
06.2023 - Current
- Review of proposal details to ensure compliance to company policies
- Review of Beckman, GPO or IDN terms and pricing guidelines supporting profitable sales growth
- Advises sales on handling objections, alternative contract options, and/or value propositioning to help drive deal closures
- Offers alternatives to questionable requests made from clients or sales representatives
- Works with multiple stakeholders to facilitate deal closures
- Assist sales and support staff in understanding process bottlenecks / inconsistencies and drive for improvements while proactively seeking assistance or input from peers and/or leadership
- Builds trusted partnerships with cross functional peers and superiors to ensure overall streamlined process and champion contract policy and procedure revisions
- Recognized as a partner to foster collaboration with Legal, Finance, Sales, Service, Marketing, and IT on contract matters as relevant
Order Management - Frontline/ CSD Response Team – Remote/Hybrid
Beckman Coulter
12.2020 - 05.2023
- Customer service - processing and tracking telephone orders, responded to calls within the set metrics for the department, assisted with investigating miss shipments processing replacement orders
- Participated in running weekly Daily Management meetings
- Worked directly with the warehouse personnel to provide customer updates on new shipments, product inventory movement and warehouse hold removals
- Worked directly with planners on stocked out/ low stock product and new shipment dates, responded to email inquiries directly to customers
- Starting September2020, worked primarily with CSD Response Team through high volume product shortage and helped roll out new standard of work
- Implemented SmartSheets app escalation system, mass product release, item backlog scrub and weekly Strips Mass Release process
- Worked directly with planning team on product follow up - stock outs, low stock, new ship date/ low supply hold removal dates
- Responded to internal email requests to the CSDRT Inbox
- Communicating daily with Sales/ Contract Specialists, and Order Management team on tracking shipments, updating low supply hold release dates, releasing product to customer orders
- Successfully trained new hires and Universal Agents on all tasks performed by the CSD Response Team
Account Services Coordinator, Promoted to Charter Sales Supervisor
Lux Bus America Inc.
06.2016 - 09.2020
- Responsible for maintaining key accounts and building and sustaining effective business relationships and customer service
- Monitor, input, and follow up on quote requests and sales orders
- Quality check advance bookings
- Follow up, collect, and process payments
- Enter details and itineraries into dispatch software
- Update and maintain rates and pricing spreadsheets
- Adhere to the best practices and continual development of a key account management strategy
- Support the Charter Sales Managers and department with various initiatives
- Scheduled, attended and conducted meetings to build relationships with existing and prospective clients Established and maintained client relationships with the mindset that our clients’ priority is our priority
- Conducted business reviews related to client satisfaction
- Drive referral-based business using existing client network
- Analyze client needs while developing innovative solutions
- Liaise with Operations to ensure client needs are fulfilled effectively
- Worked with management to define, implement, and improve detailed sales strategies and plans for market segment growth
- Oversee and assist sales staff between4 total locations
- Manage multiple top accounts for the company
Reservations Agent
Lux Bus America Inc.
09.2014 - 06.2016
- Assisted guests with making reservations, checking rates, provide knowledgeable information to guests about our tours
- Entering of reservations from wholesalers and online travel agencies into our company generated booking system
- Answer emails regarding amenities on the buses and tours, authorization forms for credit cards, and general booking inquiries for prospective guests
- Provide full day recap of daily tasks of all agents to management prior to days end
- Assist guests with check in for daily departures and provide all necessary documents for their specific tour
- (IE: tickets, lunch vouchers, arrival times.
- Etc.)
- Handle guest issues and concerns
Front Desk Clerk/Administrative Assistant
Castle Inn & Suites
05.2010 - 03.2015
- Assisted guests with making reservations, checking rates, provide knowledgeable information to guests about the hotel and tourism in the area
- Entering of reservations from wholesalers and online travel agencies into hotel reservation system
- Answer emails regarding amenities at the hotel, authorization forms for credit cards, and general concierge service for guests
- Collect and send invoices to reservation companies
- Write group sales contracts and keep record of all documents
- Handle guest issues and concerns
Education
Bachelor of Science - Exercise Science/Health and Fitness, Non-Profit Management
Missouri Valley College
Marshall, MO05-2013
Skills
Microsoft Office - Word, Excel, Outlook, Powerpoint, Access, & Smartsheets
Adobe Pro
SQL and databases
Attention to Detail
Quality Assurance
Problem Solving
Critical Thinking
Customer Service
Accounting
Organization
Team collaboration and leadership
Documentation and reporting
Process improvements
Risk analysis
Verbal and written communication
References
Available upon request.
Timeline
Proposals Analyst I – Hybrid
Beckman Coulter
06.2023 - Current
Order Management - Frontline/ CSD Response Team – Remote/Hybrid
Beckman Coulter
12.2020 - 05.2023
Account Services Coordinator, Promoted to Charter Sales Supervisor
Lux Bus America Inc.
06.2016 - 09.2020
Reservations Agent
Lux Bus America Inc.
09.2014 - 06.2016
Front Desk Clerk/Administrative Assistant
Castle Inn & Suites
05.2010 - 03.2015
Bachelor of Science - Exercise Science/Health and Fitness, Non-Profit Management
Missouri Valley College
Similar Profiles
V S SathyajithV S Sathyajith
State Service Manager at Beckman Coulter India Pvt LtdState Service Manager at Beckman Coulter India Pvt Ltd
Amber MerryAmber Merry
Senior Applications Scientist, GPTS, IA at Beckman CoulterSenior Applications Scientist, GPTS, IA at Beckman Coulter
Sompong MedinaSompong Medina
Product Manager at Beckman Coulter, Inc.Product Manager at Beckman Coulter, Inc.
MICHAEL MAGUSINMICHAEL MAGUSIN
Senior Manager, TPO Strategic Sourcing at BECKMAN COULTER, INC.Senior Manager, TPO Strategic Sourcing at BECKMAN COULTER, INC.
Kaiyanna RandallKaiyanna Randall
Call Center Representative at CVS Call CenterCall Center Representative at CVS Call Center