Marisol Granados
Wilmington
Summary
Seeking a position in Customer Service with my past experience that will allow me the benefit to enhance my interpersonal skills and work ethics.
Overview
9
9
years of professional experience
Work History
Dispatcher
National Cable Services
Bellflower
06.2020 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Data Entry/Accounting Clerk
Long Beach Bmw
Signal Hill, CA
08.2017 - 03.2019
- Prepared bank deposits by compiling data from cashiers.
- Processed invoices, payments, and statements in a timely manner.
- Assisted with external audits conducted by accounting firms.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Provided support to the Accounts Payable department as needed.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Car Inventory
- Bank Deposits
Receptionist
Long Beach Bmw
Signal Hill
12.2014 - 08.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.2004
Skills
- Bi-Lingual English/Spanish
- MS Word/MS Excel
- Customer Service
- Data Entry
- Accounting
- Work well with others
- Self-Starter
- Team Player
Timeline
Dispatcher
National Cable Services
06.2020 - Current
Data Entry/Accounting Clerk
Long Beach Bmw
08.2017 - 03.2019
Receptionist
Long Beach Bmw
12.2014 - 08.2017
High School Diploma -
Phineas Banning Senior High School