Marisol Granados
Wilmington
Summary
Seeking a position in Customer Service with my past experience that will allow me the benefit to enhance my interpersonal skills and work ethics.
Overview
9
9
years of professional experience
Work History
Dispatcher
National Cable Services
2020.06 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Data Entry/Accounting Clerk
Long Beach Bmw
2017.08 - 2019.03
- Prepared bank deposits by compiling data from cashiers.
- Processed invoices, payments, and statements in a timely manner.
- Assisted with external audits conducted by accounting firms.
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
- Provided support to the Accounts Payable department as needed.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Car Inventory
- Bank Deposits
Receptionist
Long Beach Bmw
2014.12 - 2017.08
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.2004
Skills
- Bi-Lingual English/Spanish
- MS Word/MS Excel
- Customer Service
- Data Entry
- Accounting
- Work well with others
- Self-Starter
- Team Player
Timeline
Dispatcher
National Cable Services
2020.06 - Current
Data Entry/Accounting Clerk
Long Beach Bmw
2017.08 - 2019.03
Receptionist
Long Beach Bmw
2014.12 - 2017.08
High School Diploma -
Phineas Banning Senior High School
Similar Profiles
Ricardo TorresRicardo Torres
Technician at National Cable ServicesTechnician at National Cable Services
William McGolrickWilliam McGolrick
Director of Business Development at National Cable Construction, Inc.Director of Business Development at National Cable Construction, Inc.
Justin HillJustin Hill
Electrical Trade Assistant at national cable installationsElectrical Trade Assistant at national cable installations