Summary
Overview
Work History
Education
Skills
Timeline
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Marisol Garcia

San Diego

Summary

Dynamic Billing Specialist with proven expertise in billing systems and customer service at Town Centre Dental. Successfully resolved billing discrepancies, enhancing accuracy and cash flow. Adept at team collaboration and problem-solving, I excel in managing patient accounts and ensuring compliance with HIPAA regulations, fostering a positive experience for clients and colleagues alike.

Overview

17
17
years of professional experience

Work History

Billing Specialist

Town Centre Dental
02.2025 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • File dental claims daily.
  • Process payment in patients accounts.
  • Enter insurance payments.
  • Tx plan for patients , schedule appointments.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Customer Service Manager

BEE International
11.2021 - 05.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front Office Assistant

Twin Oaks Periodontics
09.2021 - 11.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.

Treatment Coordinator

Estrella Dental
01.2017 - 05.2018
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.

Accounts Payable Manager

BEE International
09.2008 - 03.2016
  • Managed accurate and timely processing of over [Number] invoices per month.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Collaborated closely with procurement on purchase orders to streamline approval processes while ensuring adherence to established budget guidelines.
  • Streamlined invoice processing for improved efficiency and reduced processing time.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Improved vendor relationships through timely payments and clear communication of company policies.
  • Managed a team of accounting staff, providing guidance and support to ensure accurate financial reporting.
  • Partnered with finance team to complete month-end accruals and account reconciliations.

Education

Associate of Arts -

Reedley College
Reedley, CA

High School Diploma -

Fowler High School
Fowler, CA
07-1999

Skills

  • Billing systems and software
  • Insurance verification
  • Customer service
  • Data entry proficiency
  • Invoice processing
  • Claims processing
  • Decision-making
  • HIPAA compliance
  • Account reconciliation
  • Claim submission
  • Invoice generation
  • Payment posting
  • Denial management
  • Customer engagement
  • Medical billing expertise
  • Invoicing proficiency
  • Record preparation
  • Relationship building
  • Team collaboration
  • Patient account management
  • Multitasking and organization
  • Problem-solving
  • Attention to detail
  • Billing dispute resolution
  • Cash posting
  • Medical transport billing
  • Verbal and written communication
  • Dispute resolution
  • Data research
  • Medical coding
  • Insurance claim processing
  • Monthly billing management
  • Medical billing and collections
  • Billing software proficiency
  • Insurance confirmation
  • Coding proficiency
  • Billing and invoicing
  • Microsoft office
  • Account updating
  • Customer service support
  • Payment transactions

Timeline

Billing Specialist

Town Centre Dental
02.2025 - Current

Customer Service Manager

BEE International
11.2021 - 05.2025

Front Office Assistant

Twin Oaks Periodontics
09.2021 - 11.2022

Treatment Coordinator

Estrella Dental
01.2017 - 05.2018

Accounts Payable Manager

BEE International
09.2008 - 03.2016

Associate of Arts -

Reedley College

High School Diploma -

Fowler High School

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Marisol Garcia