Summary
Overview
Work History
Skills
Timeline
Generic

Mariska Moller

Oakville,ON

Summary

Resourceful Office Manager and Administrator offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

25
25
years of professional experience

Work History

Office Administration Manager

Ingran Africa
03.2009 - 02.2023
  • Delivered clerical support by handling range of routine and special requirements.
  • Supported Directors with proactive correspondence management, document coordination and customer relations.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Assisted with coordination and hosting of company events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Reconciled account files and produced monthly reports.
  • Created organized filing system to manage department documents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Medical Insurance Broker

Self
05.2004 - 12.2008
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted ancillary products to average of 150 existing and new clients each month
  • Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
  • Met with 60 plus existing and prospective clients each week to select appropriate insurance policies.
  • Sold Medical Insurance policies to new and existing customers

General Office Clerk

Gen Health Medical Scheme
06.1998 - 04.2004
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Handled incoming business and client requests for information.
  • Checked documentation for accuracy and validity on updated systems.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Received and routed business correspondence to correct departments and staff members.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Assisted team members with administrative requirements by expertly using diverse office software.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Responded to requests for information from various individuals by providing claims documents.
  • Maximized office productivity by digitizing and reorganizing over 3000 client files.
  • Alerted customers about specific medical account issues, updates and changes to account information.
  • Processed client rebate reconciliation, reporting and check requests.
  • Routed more than 300 calls per day to office staff members.
  • Alerted customers about specific claim account issues, updates and changes to account information.
  • Maintained 100% accuracy while transcribing clients documents for claims and payments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Skills

  • Past Due Account Management
  • Office Management
  • Time Management
  • Creative Solutions
  • Operational Efficiency
  • Problem-Solving Techniques
  • Client Satisfaction
  • Customer Service Management
  • Administrative Management
  • Office Supplies and Inventory
  • Staff Support
  • Planning Events

Timeline

Office Administration Manager

Ingran Africa
03.2009 - 02.2023

Medical Insurance Broker

Self
05.2004 - 12.2008

General Office Clerk

Gen Health Medical Scheme
06.1998 - 04.2004

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Mariska Moller