Mariska Jeney
Toronto,ON
Summary
Committed to delivering outstanding service and unparalleled support. Deeply dedicated to ensuring customer satisfaction. Strong command of customer service best practices. Excels at finding innovative solutions to effectively address customer needs. Proficient in utilizing these strategies to provide exceptional service and exceed expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Nike
06.2018 - 01.2024
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Sporting Life
03.2017 - 12.2019
- Solved customer challenges by offering relevant products and services
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Engaged with customers to build rapport and loyalty
- Communicate brand aesthetic, philosophy and lifestyle to clients
- Effectively handled all customer requests, ensuring professional and prompt customer service
- Maintained high level of working product knowledge
- Documents sales by creating or updating customer profile records.
Grocery Store Clerk
Pusateri's Fine Foods
02.2016 - 03.2017
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items
- Assisted customers by finding items quickly to boost store satisfaction rates
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Some College (No Degree) - Make-Up
International Beauty Institute
Mississauga, ONSkills
- Excellent Communication Skills
- Quick Learner
- Commitment to Quality and Service
- Coordination Skills
- Leadership Ability
- Team Building
- Customer Needs Assessment
- Problem Solving
Languages
Hungarian
Limited Working
English
Native or Bilingual
Timeline
Customer Service Representative
Nike
06.2018 - 01.2024
Sales Associate
Sporting Life
03.2017 - 12.2019
Grocery Store Clerk
Pusateri's Fine Foods
02.2016 - 03.2017
Some College (No Degree) - Make-Up
International Beauty Institute
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