Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marisela Santacruz

Chino Hills

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Supervising Office Assistant

Tulare County Child Welfare Services
07.2015 - 07.2018
  • - Supervised, hired, trained, and evaluated office staff while overseeing day-to-day administrative operations.
  • - Developed and implemented office policies and procedures, improving operational efficiency by 50%.
  • - Managed payroll processes, timekeeping, vacation tracking, and invoice review.
  • - Handled purchasing tasks and fiscal documentation, ensuring compliance with department standards.
  • - Provided consistent clerical support and maintained accurate records across various systems.

Store Manager

LOFT
01.2006 - 07.2015
  • - Led daily store operations to exceed financial and customer service targets.
  • - Oversaw employee performance, scheduling, and HR management, including payroll and compliance.
  • - Executed visual merchandising in alignment with brand standards to boost customer engagement.
  • - Managed inventory, loss prevention, and daily operational costs to ensure profitability.
  • - Maintained a clean and welcoming store environment through hands-on leadership.

National Sales Representative

Belgo Lux, Inc.
01.2001 - 01.2006
  • - Managed merchandising for both Los Angeles and New York showrooms.
  • - Collaborated with retail buyers to develop new product orders and monitor production processes.
  • - Acted as liaison between Canadian manufacturing and U.S. clients to ensure on-time delivery and quality assurance.
  • - Conducted trend analysis and sales reporting to drive marketing strategies and product development.
  • - Participated in national trade shows, designed booths, and created marketing materials including product brochures.

Education

Associate of Arts - Merchandise Marketing

Fashion Institute of Design & Merchandising (FIDM)
Los Angeles, CA
03.2022

Skills

  • - Office & Staff Management
  • - Policy Development & Implementation
  • - Timekeeping & Payroll Processing
  • - Visual Merchandising & Sales Strategy
  • - Cross-Departmental Communication
  • - Microsoft Office Suite Google Workspace
  • - Quick Learner Adaptable to New Software
  • - Office administration
  • - Motivational skills
  • - Task delegation
  • - Strong problem solver

Certification

  • The Supervisory Effectiveness Program, Leading People, UC Davis - 2017

Languages

Spanish
Native or Bilingual

Timeline

Supervising Office Assistant

Tulare County Child Welfare Services
07.2015 - 07.2018

Store Manager

LOFT
01.2006 - 07.2015

National Sales Representative

Belgo Lux, Inc.
01.2001 - 01.2006

Associate of Arts - Merchandise Marketing

Fashion Institute of Design & Merchandising (FIDM)

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Marisela Santacruz