Marisela Romo
Gridley
Summary
Experienced with coordinating schedules and optimizing workflow processes to ensure seamless operations. Utilizes strong organizational skills to manage complex schedules and reduce conflicts. Knowledge of effective communication and problem-solving to enhance team collaboration and operational efficiency.
Overview
8
8
years of professional experience
Work History
Central Scheduling Specialist
Oroville Hospital
Oroville, CA
01.2023 - Current
- Coordinated patient scheduling across departments to enhance operational efficiency.
- Utilized electronic health record systems for accurate patient data management.
- Streamlined scheduling processes to improve resource allocation and minimize wait times.
- Collaborated with medical staff to optimize daily schedules based on patient needs.
- Trained new scheduling team members on workflow protocols and system usage.
- Resolved scheduling conflicts promptly to maintain service continuity and patient satisfaction.
Patient Access Representative
Oroville Hospital
Oroville, CA
07.2022 - 01.2023
- Facilitated patient check-in processes ensuring accurate data entry and efficient service delivery.
- Coordinated insurance verifications, enhancing patient access to necessary healthcare services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Sales Associate
T-Mobile
Chico, CA
01.2019 - 07.2022
- Assisted customers in selecting products, enhancing their shopping experience through personalized recommendations.
- Maintained up-to-date knowledge of promotions and product features, driving informed customer decisions.
- Monitored inventory levels and conducted stock replenishment to optimize product availability for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Esperanza High School
GridleySkills
- HIPAA compliance
- Insurance verification
- Data entry proficiency
- Software navigation
- Multi-line telephone system control
- Time management
- Attention to detail
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Central Scheduling Specialist
Oroville Hospital
01.2023 - Current
Patient Access Representative
Oroville Hospital
07.2022 - 01.2023
Sales Associate
T-Mobile
01.2019 - 07.2022
High School Diploma -
Esperanza High School