Marisela Dominguez
Altadena
Summary
Experienced healthcare professional prepared for role, specializing in patient support and care coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient advocacy, healthcare navigation, and effective communication. Reliable and compassionate, ensuring seamless patient experiences and optimal outcomes.
Overview
19
19
years of professional experience
Work History
Patient Navigator, Medical Assistant
Keck Medical Center of USC
03.2020 - Current
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Organized chairman's clinic schedules within multiple organizations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Fostered strong relationships with local service organizations to expand available resources for patient referrals.
- Streamlined appointment scheduling, reducing waiting times and improving patient experience.
Medical Assistant Coordinator
Keck Medicine Of USC
08.2019 - 03.2020
- Streamlined administrative tasks by implementing new organization systems for files, documents.
- Enhanced department efficiency by scheduling appointments, managing patient records, and ensuring seamless workflow among staff members.
- Facilitated timely referrals to specialists by maintaining strong relationships with various healthcare providers in the community.
- Improved patient care by coordinating medical assistant tasks and streamlining communication between departments.
- Supported quality improvement initiatives within the clinic through active participation in meetings focused on enhancing overall patient experiences.
Medical Assistant Coordinator
HonorHealth Bariatric Center
02.2014 - 07.2016
- Improved patient care by coordinating medical assistant tasks and streamlining communication between departments.
- Ensured accurate record-keeping by meticulously documenting patient information, medical histories, and treatment plans.
- Facilitated better patient experiences with thorough preparation for examinations and procedures.
Medical Assistant
UCLA Health Rheumatology
02.2011 - 02.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Front and Back Office Lead Medical Assistant
Sierra Spring Family Wellness Center
10.2005 - 05.2011
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Coordinated laboratory services for timely test results and improved patient outcomes.
- Ensured compliance with OSHA guidelines by maintaining a clean work environment.
- Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
- Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06-2001
Skills
- Work well with other and unsupervised
- Verbal and written communication
- Organizational skills
- Calm and effective under pressure
- Problem-solving abilities
- Documenting and recording information
Languages
English
Full Professional
Timeline
Patient Navigator, Medical Assistant
Keck Medical Center of USC
03.2020 - Current
Medical Assistant Coordinator
Keck Medicine Of USC
08.2019 - 03.2020
Medical Assistant Coordinator
HonorHealth Bariatric Center
02.2014 - 07.2016
Medical Assistant
UCLA Health Rheumatology
02.2011 - 02.2015
Front and Back Office Lead Medical Assistant
Sierra Spring Family Wellness Center
10.2005 - 05.2011
High School Diploma -
Pasadena High School
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