Marisela Curiel
Lancaster
Summary
Department Manager with extensive experience in inventory management and customer relationship enhancement. Demonstrated success in maintaining profit margins and elevating service quality through staff training. Expertise in workflow optimization and product excellence, fostering departmental growth through strategic leadership.
Overview
11
11
years of professional experience
Work History
Floral Department Manager
Bristol farms Inc.
Santa Monica
10.2019 - 12.2023
- Utilized management tools to drive department success and operational efficiency.
- Ordered, received, and merchandised department products for optimal presentation.
- Managed product lifecycle from delivery to purchase, ensuring quality control.
- Priced merchandise accurately using handheld scanners and verified against purchase orders.
- Documented price discrepancies and addressed 'not on file' items promptly.
- Maintained high profit margins in alignment with budget, sales goals, and waste management strategies.
- Advised customers on flower quality and care while effectively operating cash register.
- Oversaw inventory management and supply ordering for floral arrangements.
- Trained and supervised staff in floral design and customer service techniques.
- Managed daily operations of floral department to ensure product quality.
- Collaborated with vendors to source fresh flowers and supplies efficiently.
Front Office Manager
Guru Chiropractic Inc.
10.2015 - 09.2019
- Scheduled patient appointments to optimize clinic workflow.
- Maintained organized office environment, ensuring all operations functioned smoothly.
- Conducted marketing initiatives, including newsletters and cold calls, to attract new patients.
- Verified health insurance coverage and checked claims status through direct communication.
- Managed insurance billing processes using Office Ally and Medisoft software.
Technician
Creative Behavioral Consultants (ABA)
Woodland Hills
12.2018 - 06.2019
- Delivered ABA interventions to children with autism in home settings.
- Participated in program development, establishing goals and teaching protocols.
- Provided individualized applied behavior analysis to improve child learning outcomes.
Front desk and back-office duties
Parehjan & Vartzar Chiropractic
04.2013 - 09.2015
- Executed medical billing tasks with high accuracy and efficiency.
- Managed faxing, appointment scheduling, and patient call responses.
- Assisted doctor with therapeutic massage and treatment procedures.
- Contributed innovative solutions to improve team performance and outcomes.
- Resolved patient issues promptly, promoting high levels of customer satisfaction.
Education
High School Diploma -
Alexander Hamilton Senior High
Los Angeles, CA07-2015
Associate of Science - Psychology
West LA College
Culver City 07-2014
Skills
- Floral arrangement and design
- Inventory management
- Product merchandising and pricing
- Customer relationship management
- Staff training and delegation
- Appointment scheduling
- Effective communication
- Attention to detail
- Order processing and workflow optimization
References
- Wendy Rudin, 310-871-0465
- Ana Marin, 323-836-8381
- Carmen Ventura, 213-371-7694
Languages
English
Professional
Spanish
Professional
Timeline
Floral Department Manager
Bristol farms Inc.
10.2019 - 12.2023
Technician
Creative Behavioral Consultants (ABA)
12.2018 - 06.2019
Front Office Manager
Guru Chiropractic Inc.
10.2015 - 09.2019
Front desk and back-office duties
Parehjan & Vartzar Chiropractic
04.2013 - 09.2015
High School Diploma -
Alexander Hamilton Senior High
Associate of Science - Psychology
West LA College