Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Marisel Susto

Newmarket,Ontario

Summary

Accurate, thorough, and persistent individual seeking a position as a Court Services Officer. Effective at keeping courtroom order, conveying judge orders and supporting administrative needs such as evidence management and records organization. Familiar with facility patrols, visitor screening and emergency response.

Overview

21
21
years of professional experience

Work History

Customer Services Specialist

TTEC
Newmarket, Ontario
2022.05 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Office Administrator

A&A Construction Company
04.2014 - 08.2021
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.

Assistant Restaurant Manager

Biff’s Bistro
Toronto
01.2012 - 05.2021
  • Improved customer relations, dealt with troubleshooting and resolved concerns.
  • Dealt with costing and maintained adherence to budgets and oversaw profit and loss reports (P&L).
  • Maintained beverage cost control and enforced health and safety procedures and guidelines.

Volunteer Court Clerk

POA Court Services
04.2016 - 10.2016
  • Performed clerical duties in court of law
  • Prepares and matched tickets for Provincial Offences, using ICON and NOVELL software.
  • Examined legal documents for court procedures, filing documents.
  • Prepared dockets for Fail to Response.
  • Prepared dockets for Trials and Early Resolutions.

Legal Assistant

Delgado & Associates
Toronto
04.2015 - 12.2015
  • Provided high level secretarial and administrative support senior partners.
  • Drafted and manage correspondence.
  • Scheduled legal meeting and appointments.
  • Maintained schedules and calendars.
  • Opened files for Personal Injury client (OCF- forms).
  • Performed Intake interviews.
  • Organized files and updates everyday.
  • Managed dates and datelines electronically and manually administrative tasks such as photocopying, scanning, confidential documents, etcetera.

Manager/Owner

Food and Beverage Services
Toronto
01.2012 - 01.2015
  • Provided supervision as a sub-contractor to Food Caterers.
  • Event planner while advising clients on options available to meet a wide variety of customer’s needs.
  • In addition, acted as technical liaison between employers and associates.

Paralegal Intern

Juzkiw & Company
Toronto
09.2014 - 10.2014
  • Assisted with scheduling meetings with clients, helped with filing pleadings.
  • Performed legal research using Westlaw, CanLII, LexisNexis websites.
  • Opened files and organizing case files in accordance with LSUC.
  • File Management and Practice Management.
  • Prepared demand letter, organized electronic filing system.
  • Interviewed clients, open files for Motor Vehicles Accident (MVA) clients.

Manager/Owner

Food & Beverage Services Solutions, Consulting Company
01.2005 - 02.2010
  • To help develop innovative and cost-effective solutions for clients within a Hospitality Industry.

Restaurant & Bar Director

Marriott Panama Hotel
, Panama
01.2002 - 01.2004
  • Developed and implemented marketing and promotional strategies for 5 Food outlets.
  • Successfully managed revenues in excess of $150,000 USD.
  • Increased sales 35%.
  • Achieved guest satisfaction by 85% (GSS).

Education

Diploma - LSUC Approved

Metro College and Technology
01.2014

MBA - Human Resources

Laureate International Universities
01.2007

Bachelor of Business Management -

Laureate International Universities
01.2005

Skills

  • Data entry
  • Workforce Management
  • Scheduling and calendar management
  • Multitasking
  • People skills
  • Work ethic
  • Fluent in Spanish
  • Friendly, Positive Attitude
  • Organizational Skills
  • Relationship Building
  • Critical Thinking
  • Planning & Organizing
  • Flexible Schedule
  • Active Listening
  • Computer Skills
  • Data Management
  • Team Management
  • Supervision & Leadership
  • Problem Resolution
  • Customer Service

Languages

Bilingual in English And Spanish.

Accomplishments

  • Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.
  • Achieved 30% cost reduction by eliminating redundant processes.
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Created highly effective new Quality of Service that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Customer Services Specialist

TTEC
2022.05 - Current

Volunteer Court Clerk

POA Court Services
04.2016 - 10.2016

Legal Assistant

Delgado & Associates
04.2015 - 12.2015

Paralegal Intern

Juzkiw & Company
09.2014 - 10.2014

Office Administrator

A&A Construction Company
04.2014 - 08.2021

Assistant Restaurant Manager

Biff’s Bistro
01.2012 - 05.2021

Manager/Owner

Food and Beverage Services
01.2012 - 01.2015

Manager/Owner

Food & Beverage Services Solutions, Consulting Company
01.2005 - 02.2010

Restaurant & Bar Director

Marriott Panama Hotel
01.2002 - 01.2004

Diploma - LSUC Approved

Metro College and Technology

MBA - Human Resources

Laureate International Universities

Bachelor of Business Management -

Laureate International Universities
Marisel Susto