Marisel Herrera
Long Beach
Summary
Hardworking and enthusiastic individual trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Development Assistant
Catalina Island Conservancy
06.2023 - Current
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Administered government-supported community development programs and promoted department programs and services.
- Liaised with external parties and vendors, identifying and targeting opportunities for improvements and savings.
- Completed projects in alignment with target deadlines and financial objectives.
- Offered specific training programs to help workers maintain or improve job skills.
- Identified training needs and developed content while evaluating existing programs.
Server
Tequila Jack's
05.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Medical Scribe
Newport Care Medical Group
02.2023 - 05.2023
- Responded to 70-80 inquiries daily to provide information and resolve issues and concerns.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Use Practice Fusion and Advance MD to input information into a computerized patient record system.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Communicated with healthcare providers to clarify information and resolve issues.
- Verified the accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Transcribed sensitive documents with complete confidentiality for over 17 doctors.
Business Development Assistant
Total Environmental Management, Inc.
05.2022 - 01.2023
- Employed sales and marketing tactics to increase new business revenue by 27% each month.
- Communicated with local companies to build networks and develop leads.
- Maintained client information and accounts in company databases.
- Analyzed consumer behavior and purchases to anticipate future trends, adjustments and obstacles.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Social Media Specialist
Long Beach Fire Department
02.2022 - 05.2022
- Used various market research tools and techniques to gather, analyze and interpret data.
- Wrote succinct, accurate, intelligent and creative copy to drive traffic to brand websites.
- Implemented and maintained editorial calendar for social media channels to reach KPIs.
- Conducted daily updates to social media by posting 1-2 times a day
- Maintained social media presence by posting messages, answering posts, and monitoring responses.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Supported SEO initiatives to improve content, keywords and branding.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
Cashier/Cook
Tug Boat Pete's Hot Dog Stand
02.2014 - 03.2022
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Upsold additional products and services to customers, increasing revenue.
Communications Lead
City Of Long Beach, City Manager's Office
07.2020 - 02.2022
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Produced and distributed brochures, newsletters and press kits.
- Implemented a strategic plan to process and successfully conform over 150 grant agreements for the $40.28 million in CARES Act funding
- Organized over 50 community engagement efforts for the duration of projects and the COVID-19 pandemic in sending out newsletters, social media posts, and press releases
- Managed and Lead onboarding efforts for 8 incoming interns and educated them about the important of understanding the city's history and development
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
Project Manager
Brave Global, Inc.
05.2017 - 01.2020
- Hosted over 2,000 young people from LA Probation and DCFS in a safe space to bring them resources
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
Education
Bachelor of Arts - Communications
California State University - Long Beach
Long Beach, CA05.2020
Associate of Arts - Communications
Long Beach City College
Long Beach, CA05.2018
Skills
- Partnership Cultivation
- Strong Planning Skills
- Customer Experience
- Business Development and Planning
- Account Management
- Strategic Networking
- Microsoft Office 365
- Google Suite
- Proposal Development
- Presentation Materials
Accomplishments
Graduated from Long Beach City College and CSU Long Beach with High Honors & Dean's List Achievement
Certification
- Food Safety License - 2014-2022, 2023 - Current
- Certified Project Manager, City of Long Beach - 2020-2022
Timeline
Development Assistant
Catalina Island Conservancy
06.2023 - Current
Server
Tequila Jack's
05.2023 - 06.2023
Medical Scribe
Newport Care Medical Group
02.2023 - 05.2023
Business Development Assistant
Total Environmental Management, Inc.
05.2022 - 01.2023
Social Media Specialist
Long Beach Fire Department
02.2022 - 05.2022
Communications Lead
City Of Long Beach, City Manager's Office
07.2020 - 02.2022
Project Manager
Brave Global, Inc.
05.2017 - 01.2020
Cashier/Cook
Tug Boat Pete's Hot Dog Stand
02.2014 - 03.2022
Bachelor of Arts - Communications
California State University - Long Beach
Associate of Arts - Communications
Long Beach City College
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