Marisa Weber
Ramona
Summary
Dynamic Service Representative with extensive experience at Kaiser Permanente, excelling in customer support and database management. Proven ability to enhance patient satisfaction through effective problem resolution and advocacy. Skilled in medical terminology and call center operations, ensuring accurate data entry and efficient scheduling for optimal care delivery.
Overview
2026
2026
years of professional experience
Work History
Service Representatives
Kaiser Permanente
Customer service, medical date entry, insurance verification, inbound calls, medical terminology, scheduling, billing, medical records.
Care Manager
Premier Care Medical Center
11.2023 - Current
Coordinated care management and advocated for benefits and legacy planning.
Education
El Capitan High School
Lakeside,caSkills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Database management
- Account updates
- Customer relationship management
- Account management
- Schedule management
- Service recommendations
- Account updating
- Data entry
- Critical thinking
- Customer service
- Computer proficiency
- Call center operations
- Problem resolution
Timeline
Care Manager
Premier Care Medical Center
11.2023 - Current
Service Representatives
Kaiser Permanente
El Capitan High School
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