Marisa Russell
Woodstock
Summary
Client Service Associate with exceptional organizational skills and a proven track record in customer engagement. Expertise in building rapport with diverse clientele and delivering tailored solutions. Seeking a role that values dedication and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Labourer & Hardscaper
Mark Soehner's Interlock Plus Inc.
Baden
04.2024 - 11.2024
- Installed hardscape features such as driveways, patios, walkways and garden walls, ensuring proper drainage and aesthetics
- Prepared job sites by clearing debris and leveling ground for installations
- Assisted in site preparation and cleanup to maintain an efficient workflow
- Conducted regular maintenance of hardscape areas, including cleaning and repairs
- Maintained a safe and organized work site, adhering to all safety protocols
Warehouse Worker & Forklift Operator
Future Transfer Co.
Tillsonburg
05.2023 - 07.2023
- Reviewed, picked and packed customer orders in a timely manner
- Unloaded incoming shipments of pallets using electric forklift, transferring to receiving bay
- Received and inspected shipments for accuracy and damage; input into system using RF guns
- Utilized computerized inventory system to identify proper storage location for incoming product
Pallet Assembler & Forklift Operator
Shur-way Group Inc.
Woodstock
11.2022 - 05.2023
- Monitor builder needs and brought lifts of lumber as needed to work site
- Used Bolduc machinery in a safe and effective manner to assemble pallets
- Adjusted equipment parameters/requirements as specified for each work order
- Repaired and rebuilt pallets such as loose nails or cracked boards when necessary
- Stamped and band lifts of pallets according to diagrams in preparation for shipment
- Worked effectively within self-directed and teamwork tasks
Painter & Crew Chief
Student Works Painting
Woodstock
06.2021 - 08.2022
- Transported equipment, tools, and materials between job sites to support project efficiency.
- Prepared surfaces for painting through scraping, sanding, spackling, caulking, and priming.
- Achieved deadlines consistently while maintaining high levels of customer satisfaction.
- Led employee training and mentoring to enhance team performance and productivity.
- Conducted final walk-throughs of completed projects and ensured collection of payments from customers.
Warehouse Associate
Canadian Tire Ltd.
Woodstock
08.2018 - 04.2022
- Cashier
- Customer Service Rep
- - Responded to onsite customer inquiries and phone calls; directed customers to proper department
- - Write out lunch schedules for cashiers; imput customer information/data into records system
- - Merchandised product: filled, faced/zoned; created signs/pricing labels for variety of products
- Warehouse Associate
- - Operated manual pallet jack/pump cart to move skids to various floor and warehouse locations
- - Unloaded and received daily shipments; organized product on designated pallets and stock carts
- - Located products in warehouse, while ensuring correct cargo quantities were sent to customer floor
- - Reviewed shipment paperwork to verify accuracy; posted results to warehouse board
Education
Ontario Secondary School Diploma - Construction Technology Grade 12, College Pre- Apprenticeship, Visual Arts – Ceramics
College Avenue Secondary School
Woodstock, ON01.2020
Skills
- Safety management
- Equipment utilization
- Proactive issue resolution
- Efficiency
- Quality workmanship standards
- Strong work ethic
- Reliable attendance
- Punctuality
- Customer service
- Hardscape installation
- Attention to detail
- Organizational skills
- Forklift operation
- Self motivation
- Returns processing
- Returns and exchanges
- Online orders preparation
- Customer assistance
- Store merchandise stocking
- Basic math
- Cash register systems
- Adaptability and flexibility
Community Service
- Administrative/Program Assistant - Volunteer, Sasamans Society, Campbell River, BC, 07/01/23, 09/30/23, Assisted with office duties; i.e., answering phones and assembling training binders; attended meetings with elders and supervised children’s groups
- Food Prep/Service Assistant – Volunteer, Adsum House, Halifax, NS, 09/01/23, 12/31/23, Cooked and served meals for residents and staff; assisted in organization of various closets/rooms
Accomplishments
- High school Honor Role
Certification
- Forklift Certification
- Katimavik Certificate of Recognition
References
References available upon request.
Timeline
General Labourer & Hardscaper
Mark Soehner's Interlock Plus Inc.
04.2024 - 11.2024
Warehouse Worker & Forklift Operator
Future Transfer Co.
05.2023 - 07.2023
Pallet Assembler & Forklift Operator
Shur-way Group Inc.
11.2022 - 05.2023
Painter & Crew Chief
Student Works Painting
06.2021 - 08.2022
Warehouse Associate
Canadian Tire Ltd.
08.2018 - 04.2022
Ontario Secondary School Diploma - Construction Technology Grade 12, College Pre- Apprenticeship, Visual Arts – Ceramics
College Avenue Secondary School
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