Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisa Resendiz

Escondido

Summary

Experienced with managing customer service and sales teams to achieve high performance and customer satisfaction. Utilizes conflict resolution and strategic planning to drive team success and enhance customer interactions. Track record of fostering collaborative environments and adapting to changing priorities.

Overview

22
22
years of professional experience

Work History

Customer Service/Administrator

Haven Customs
11.2017 - Current
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.

Vacation Planner

MVW
01.2024 - 10.2024
  • Conducted thorough research on each destination to ensure clients received the most accurate and up-to-date information available.
  • Maintained strong relationships with vendors and suppliers to ensure optimal service quality for clients at all times.
  • Utilized advanced knowledge of reservation systems to secure best possible rates for flights, hotels, and car rentals.
  • Provided expert recommendations for local dining options, attractions, or entertainment based on personal experiences or reviews from other travelers.

Teller

Usa Bank
01.2010 - 01.2012
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Wells Fargo

Teller
01.2003 - 01.2005
  • Carefully monitored market trends to ascertain best pricing for company's products.
  • Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
  • Identified opportunities and analyzed marketplace key performance indicators to diversify campaigns, expand visibility, and improve performance.
  • Completed technical estimates using cost models.

Education

High School Diploma -

San Pasqual
Escondido
06.2002

Skills

  • Call center experience
  • Scheduling appointments
  • Data entry
  • Customer focus
  • Complaint handling
  • Customer service excellence
  • Cash handling
  • Customer needs assessment
  • Troubleshooting
  • Issue resolution
  • Skilled in [software]
  • [Language] translation

Timeline

Vacation Planner

MVW
01.2024 - 10.2024

Customer Service/Administrator

Haven Customs
11.2017 - Current

Teller

Usa Bank
01.2010 - 01.2012

Wells Fargo

Teller
01.2003 - 01.2005

High School Diploma -

San Pasqual

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Marisa Resendiz