Marisa Monahan

• Maintained confidentiality of records relating to clients' treatment.
• Guided clients in developing skills and strategies for dealing with problems.
• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Implemented and developed core counseling programs to meet each individual's specific and varying needs.
• Implemented evidence-based therapeutic interventions to promote positive behavior change.
• Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
• Supported individuals dealing with mental health and emotional issues.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Assisted adults and youth with basic care such as feeding, bathing and dressing in a congregate care setting
• Practiced empathy as well as crisis prevention intervention as a method of therapeutic report in behaviors
• Allowed space to learn and grow daily to improve my skills in this field
• Completed all necessary training by assigned deadlines; open future learning, CPI and First Aid
• Completed all resident paperwork and filed accordingly to ensure proper organization
• Attended school, community outings and appointments as needed with the residents

• Improved office efficiency by effectively managing internal communications and correspondence.
• Assisted in coverage of pending shifts due to sick calls, vacation, etc
• Covered all shifts in accordance to union regulations
• Promoted rest days while scheduling employees more than 7 days
• Used multi-screen management to multitask answering urgent emails while filling shifts
• Maintained strong communication with the units and clinics to inform them of the shifts I am working to replace
• Answer all calls as they come in

• Maintained clean, safe and well-organized patient environment.
• Assisted disabled clients to support independence and well-being.
• Promoted individual creativity in all aspects of life
• Assisted clients with regular care routines such as showering, administering medications, feeding and getting dressed
• Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
• Supported clients in community events
• Behavior management therapy, promoted new ways of thinking according to the learning style of the client
• Developed rapport to create safe and trusting environment for care.
• Identified needs and coordinated plans for travel and out-of-town functions.

Transferred patients using appropriate equipment based on the patient age and special requirements (Bed, stretcher, crib, incubator, etc) after verifying the patients’ identity using the patient identification procedure, using proper PPE as required

Transported lab specimens from wards and clinics to be processed in designated labs

Transported patient equipment and records to designated areas as needed

Transported operating room supplies from the reprocessing department and vice versa

Transported clean and soiled linen to designated areas

• Worked flexible hours; night, weekend, and holiday shifts.

Assembled trays and prepare meals for patients according to their unique and specific diet types

Delivered trays to patient rooms, verified the patients’ identity using the proper identification procedure/ used proper PPE as required, collected dirty trays after service

Took patient orders via tablet or paper menu for all meals to ensure patient satisfaction

Washed and sanitized all dishes, utensils, and kitchen tools used for meal service

Stocked ward feeds and nourishments on all wards daily

Production of sandwiches, salads, portioned desserts, mixing special beverages such as, thickened, and high protein

Patiently and compassionately assisted patients requiring extra support during meals.

Completed and processed all patient paperwork required before appointment

Faxed all required prescriptions upon completion of appointment

Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience

Called patients to confirm scheduled appointments day in advance

Completed and filed financial documentation for accounting purposes

Reviewed physician letters and corrected grammar and spelling errors

Maintained current and accurate medical records for over 700 patients

Organized paperwork such as charts and reports for office and patient needs

Maintained strong communication with customers in order to ensure customer satisfaction

Approached pricing errors and challenges with empathy and patience while problem solving with customers

Exceeded the expected daily scanning totals in order to clear the lines with efficient timing to prevent long wait times for customers

Assisted customers by answering questions and fulfilling special requests

Communicated with hospital staff to book patient transfers all around Ontario

Recorded all important characteristics of patients to ensure crews had correct equipment for smooth transfer ex; bariatric stretcher

Kept document of all important patient needs during the transfer such as oxygen/IV

Maintained strong communication with crews to inform them if the patient was under any isolations/precautions to ensure they were equipped with proper PPE