Marisa McFarland
Healdsburg
Summary
Experienced in the banking industry with 17 years of experience in various positions. Most recently in the electronic banking department. Highly productive and self motivated. Ability to adapt to heavier work loads daily. Effective communicator with a strong desire to contribute my skills to the team. Enjoy working with the team and contributing my skills and knowledge
Overview
23
23
years of professional experience
Work History
Electronic Banking Specialists
Exchange Bank
03.2023 - Current
- Handled daily ACH tasks including non-post, death notifications, stop payments, and disputes.
- Respond timely to customer inquiries and take prompt actions when processing disputes.
- Adhered to regulatory standards and Nacha guidelines.
Senior Customer Service Rep/Relationship Banker
Exchange Bank
11.2015 - Current
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Built strong customer relationship and rapport
- Communicate effectively with co-workers to manage customer appointments
- Assisted customers with various loans to help with their financial needs
- Eager to assist and train new hires
Teller/Assistant Customer Service Manager
Bank of The West
04.2015 - 11.2015
- Effectively processed teller transaction with accuracy
- Received promotion to assistant customer service manager
- As customer service manager, I assisted the branch manager with giving staff approvals
- Audited branch teller work
- Coached employee's to have stronger and more effective conversations with customers to discover future needs
Teller/Personal Banker
Sonoma Bank
08.2007 - 09.2014
- Processed various teller transaction
- Built strong relationship with costumers
- Suggested products and various services based on customer needs
- Opened account
- Assisted in balancing the vault and many other branch tasks.
Courtesy Clerk
Safeway
06.2002 - 08.2007
- Bagged groceries, swept and mopped floors, emptied garbage, collected shopping carts
- Floral Department: Processed Flowers from deliveries, created floral arrangements, fulfilled balloon orders, stocked product by corporate schematics.
Education
Healdsburg High School
Skills
- Customer Service
- Ability to Multitask
- Adaptability
- Ability to Work in a Team
- Communication Skills
Timeline
Electronic Banking Specialists
Exchange Bank
03.2023 - Current
Senior Customer Service Rep/Relationship Banker
Exchange Bank
11.2015 - Current
Teller/Assistant Customer Service Manager
Bank of The West
04.2015 - 11.2015
Teller/Personal Banker
Sonoma Bank
08.2007 - 09.2014
Courtesy Clerk
Safeway
06.2002 - 08.2007
Healdsburg High School
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