Marisa Mathews
Okotoks,AB
Summary
Highly personable Customer Service Professional with excellent experience for the last 15 years. Efficient in resolving escalated customer issues in a timely manner with a friendly attitude. Received numerous company achievement awards for excellent customer service and a will-do attitude. Ability to recognize a customer's needs and provide appropriate product or service.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Carstar Okotoks - MK Auto Group
01.2016 - Current
- Answering and fielding all calls in a professional and friendly manner
- Opening, closing and submitting rental contracts
- Checking all vehicles in for repairs
- Confirming deductibles and GST for completed repairs, printing final invoices and delivering repaired vehicles to customers
- Booking all tows on behalf of insurance companies and customers
- Importing all new job assignments from insurance companies and booking customers in for estimates
- Strategic scheduling of all vehicle repairs, ensuring fluid workflow throughout the entire shop
- Ordering parts for repairs
- Booking rentals for customers for duration of repairs
- Accurate and timely completion of all updates to insurance companies, rental car companies and customers
- Finalizing and submitting final invoices to insurance companies
- Preparing and upselling quotes for detail packages, windshield replacements and minor repairs
- Designated trainer for new Customer Service Representatives within the MK Auto Group
Vault/Computer Room Associate
Home Depot of Canada
01.2011 - 01.2016
- Bookkeeping, reconciling all registers, preparing daily store deposits, this demands accuracy and time management
- Accurate and timely ordering of all necessary items/equipment to efficiently run a multi-million-dollar store while maintaining a budget pre-determined by Corporate Head Office
- Random administrative tasks for the store including maintaining files of all store reports
- Payroll, adjusting timecard errors for all associates, maintaining all overtime reports and daily time variances
- Administrative assistance for Human Resources Manager including scheduling and shift changes
- Resolving all IT issues within the store including all PC's, operating systems, hand held devices, and POS registers
Supervisor
7-11
01.2007 - 01.2011
- Providing excellent customer service in a fast-paced environment
- Delegation of daily tasks for all scheduled staff
- Bookkeeping, reconciling all registers and preparing daily store deposit
- Daily ordering for store, maintaining daily minimum & maximum stock levels
Tim Hortons
Self Employed Piano Teacher
Skills
- Reliable
- Team player
- Hardworking
- Efficient
- Goal orientated
- Strong ability to multitask
- Self motivated
- Apt problem-solving skills
Timeline
Customer Service Representative
Carstar Okotoks - MK Auto Group
01.2016 - Current
Vault/Computer Room Associate
Home Depot of Canada
01.2011 - 01.2016
Supervisor
7-11
01.2007 - 01.2011
Tim Hortons
Self Employed Piano Teacher
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